Knowledge Portal Project.The scope of the work included:• Development and primary administrator of DEI’s SharePoint based Knowledge Portal.• Creating Dot-Point Briefs and charters for Knowledge Portal-related projects.• Running Value Stream Mapping workshops with DEI stakeholders.• Running workshops with DEI stakeholders to identify, map, and document additional functions, processes, and procedures, using MS Excel, Visio and Word.• Creating Word, Excel and PDF forms using VBA and JavaScript, for DEI Unit procedures.• Technical support for editors and administrators of DEI’s SharePoint based Internet Landing Page (ILP).• Site Manager and technical support of various DEI Unit Defence SharePoint based Document Management System (DDMS) sites and libraries.• Creating dashboards indicating project metrics and progress.• Creating over 180 SharePoint pages in the DEI Knowledge Portal describing and linking to Processes Procedures and Documents.• Documenting, mapping, and linking over 150 processes and over 100 procedures to the DEI Knowledge Portal.• Linking over 200 related reference documents and guides to the DEI Knowledge Portal.• Creating over 100 Excel, Word, and PDF forms for use with DEI Procedures.• Creating Excel spreadsheets to collate and analyze data for dashboards indicating the progress of projects and system functions.• Providing technical support and training for DEI’s ILP and DDMS SharePoint environments.• Creating and publishing DEI’s CHESS volumes 1 & 2 for use by DEI Facilities Maintenance and Construction Contractors.• Creating multiple VBA based Excel and Word templates for use by DEI Facilities Maintenance and Construction Contractors to comply with CHESS requirements.• Creating multiple JavaScript based PDF forms using ADOBE Pro and JavaScript for use by DEI Facilities Maintenance and Construction Contractors to comply with CHESS requirements.

Construction Health and Environment Safety Specifications Development. The scope of the work included:• Principle writer and researcher of the Defence Estate and Infrastructure (DEI) Construction, Health, Environment and Safety Specifications (CHESS) Volume 2 – Processes and Procedures manual.• Co-writing CHESS Volume 1 – Policy and Specifications and Volume 3 – Health and Safety Guide.• Developing multiple processes and procedures relating to DEI’s Health and Safety Specifications.• Creating VBA MS Excel and Word templates for forms to be used with CHESS procedures.• Creating editable PDF forms using Adobe Pro and JavaScript to be used with CHESS procedures.

Health and Safety Training ProjectThe scope of the work included:• Developing and delivering face-to-face and online Health and Safety training.• Developing internal technical writing standards and templates.• Creating Wiki pages relating to engineering designs, reporting, and standards• Implementing, developing and administration of Totaralearn Learning Management System standards and content.• Designing and delivering face-to-face Hazard Awareness training to over 80 new hires.• Creating multiple online Health and Safety courses.• Designing and multiple reporting and communications document templates.• Providing support company-wide to staff in the creation and use of Wiki pages and the Totara Learning Management System.

Duties System Upgrade Project.The scope of the work included:• Developing online training content for introductory and intermediate level training relating to transfer duties legislation and the First Home Buyers Assistance Scheme.• Engaging stakeholders regarding updates to web content and branding and the archiving in records management of outdated documents.• Updating processes and procedures for the Electronic Duties Returns (EDR) system.

Training Design, Development, and Delivery.The scope of the work included:• Budgeting, developing, marketing, scheduling and running training courses for large IBM Mainframe installations using z/OS and/or z/VM in Australia and overseas.• Performing training needs analysis, identifying, coordinating and scheduling client training.• Developing, maintaining, and delivering courses requiring solid working knowledge of z/OS, OS/390, z/OS MVS, JES2, SMS, TSO, JCL, CLIST, REXX, ISPF/PDF, ISPF/DMS, SMP/E, VSAM, RACF, Cobol II, DFSMS, HSM, Easytrieve, OPS/MVS, ACF2, CA-1, CA-7, NCL, OMCS, VM and CMS.• Delivering one-on-one training for MS products, Word, Excel, Access, PowerPoint and Outlook/Outlook Express.• Managing training schedule conflicts with other contract commitments.• Creating and delivering IBM Mainframe (z/OS) courses relating to JES2, SMS, TSO, JCL, CLIST, REXX, ISPF/PDF, ISPF/DMS, SMP/E, VSAM, RACF, DFSMS, HSM, Easytrieve, OPS/MVS, ACF2, CA-1, CA-7, OMCS, since 1984 for multiple Australian Government departments and large corporations across Australia and overseas.

Responsible for facilitation of courses provided by CourseMonster to their client base across Australia These include courses in IBM Analytics (IBM Cognos BI; Framework Manager, Report Studio, etc.).

RACF Database Upgrade and Maintenance.The scope of the work included:• Provisioning and maintenance of users and user access to z/OS, BONUS (IMS), PMS, HUON and other mainframe-based systems.• Automation of provisioning and cleanup of approximately 70,000+ LU user definitions on the system.• Expansion of the RACF database.• Testing and implementation of new LDAP Synchronization software and processes.• Creating a REXX based application and associated manuals and documentation to automatically provision new LU workstations and to assist in cleanup of current definitions.• Defining and setting up RACF Security database expansion process.• Assisting in the delivery of the One Identity Manager RACF Password Synchronization to enable the decommissioning of TIM.

Responsible for facilitation of courses provided by LearnQuest to their client base across Australia and overseas. These include courses in Mainframe (z/OS) systems and IBM Analytics (IBM Cognos BI; Framework Manager, Report Studio, etc.).

Housing System Upgrade and Training.The scope of the work included:• Analyzing and developing new business process maps, procedures, and training materials for the Tenancy Management System.• Designing and developing training materials based on new Tenancy Management Processes and Procedures.• Engaging stakeholders to review and update new MS Visio Tenancy Management process maps and procedures for final approval.• Ensuring all business and training documentation was recorded and saved in the Territory Records Management system.• Updating, finalizing, and gaining approval for eight newly documented processes.• Designing and developing presentations, student materials and instructor guides for eight newly developed Tenancy management processes.• Delivering process training pilot sessions to stakeholders and selected staff.• Facilitating “Train the Trainer” sessions for Department staff.

Windows 7 Desktop upgrade.The scope of the work included:• Performing a detailed impact analysis of changes that would occur in their Email and Mobile device environment.• Creating and maintaining an Excel spreadsheet and pivot table graphs of migration data for statistical impact analysis and a weekly dashboard for project staff and upper management, describing migrations performed, incidents reported and projected impacts based on current trends.• Analyzing and tracking client applications for compliance for the new email platform.• Developing support user guides and references.• Developing and performing UAT testing of Tangoe MDM and Lync software for mobile devices.• Developing knowledge base articles for the Service Centre to assist in the smooth and efficient conversion of the client’s email platform and installing Tangoe MDM and Lync on staff mobile devices.• Providing knowledge transfer sessions to Service Desk personnel regarding new systems and Knowledge Base articles developed for the email transition project.• Providing demonstrations of new product and software capabilities and uses.• Performing 1st and 2nd level support for staff requiring assistance in setting up, configuring and using the new email platform.• Creating user guides, Quick Reference Cards, FAQs, Troubleshooting guides and Training materials for new software.• Creating over 200 Knowledge Base Articles relating to Outlook, Tangoe MDM and Lync issues and processes for the Service Centre based in Bangalore.• Facilitating Knowledge Transfer sessions to Bangalore Service Centre staff.• Creating several Requestable Service Catalogue entries and processes to allow client staff to request new software.• Performing onsite support for email migration in several locations across Australia.

Document Consolidation Project.The scope of the work included:• Short-term project to collect, consolidate and standardize Mainframe documentation onto an agreed repository and provide update, maintenance, and control procedures for the client, moving forward.• Reviewing, standardizing and updating client mainframe documentation• Collating over 300 mainframe documents from multiple sources and converting them into a standard MS Word template for storage on a system network drive.

Financial Management Documentation updates.Standardise, collate, reformat, update, verify and organise BOQ finance process and compliance documents, to ensure internal efficiency and compliance with current Australian Government regulations.

Review, update and develop CBT courses, in various capacities, including transcription and structural development to technical review and technical and structural updates incorporating accessibility options.

Delivery of courses provided by IBM in z/OS, OS/390, CLIST, REXX, JCL, JES2, JES3, ISPF, ISPD/DMS, SMP/E, HMC, RACF and other IBM products. Training was delivered in both IBM and Client premises in most states of Australia, New Zealand and Beijing.

Delivery of courses provided by CA in ACF2, CA1, CA7, CA11, OPS/MVS, Ezytrieve, and other CA products. Training was delivered at both CA and Client premises in most states of Australia and in Wellington, New Zealand.

Software Documentation Updates.The scope of the work included:• Analyze and report on the state of existing documentation.• Develop a schedule to update guides in line with current software. • Update existing documentation using XML and ensuring integrity of integration into the financial software product. • Liaise with SME and development staff in Singapore and Bangalore to ensure the accuracy of documentation.• Created a 3-phase project schedule covering 6 months to review and update system software help facilities.• Updated online Banking software user guides and help information, integrated into the software system itself, using XML.

P2P Initiatives Project.The scope of the work included:• Providing training needs analysis to determine requirements and solutions to informing staff of upcoming changes;• Liaise, write, design and coordinate development of new eLearning training modules with an external vendor and internal departments;• Engaging stakeholders to assist in facilitating change adoption.

Opics Upgrade project – Documentation control.The scope of the work included:• Collate, standardize, reformat, update, verify and organize approximately 400 finance process and compliance documents, to reflect the new Opics system environment, and conform to new standards of documentation control.

Collaborative Workspace Upgrade Project.The scope of the work included:• Developing reference guides, training, and visual presentations for the use of Microsoft’s Live Meeting Software and the Office Communicator/Tandberg Video Conferencing integration software.• Developing, delivering, scheduling, organizing, and recording Base/Foundation (introductory) training for the rollout of the new CWS desktop environment, including Office 2007 products, to over 6000 Wholesale Banking, Regional, Asset Servicing and Advantedge staff.• Collecting, collating, and standardizing documentation and distribution of processes and procedures relating to the new software on the desktop. • Delivering presentations and training to Executive management • Developing communications to engage stakeholders in change events occurring during projects.• Performing training needs analysis and develop Training strategies for the Wholesale Banking Collaborative Workspace Program, the NAB AUR Outlook Pilot, the Wholesale Banking Asset Servicing merger, and the Advantedge Challenger/NAB migration projects.• Managing multiple internal and external trainers for MS Office and Outlook training • Developing, testing, and maintaining procedures handbooks, FAQs and “Hint & Tips” guides for desktop Microsoft products on the new desktop environment.• Providing on-floor support to local and interstate staff after upgrades to their desktops, and migration to Outlook.• Providing first level support and assistance to Executive staff in the use of Office 2007 products, in particular Outlook 2007, Office Communicator, and Live Meeting.• Maintaining “Dashboard” pages in SharePoint, providing statistics and data related to the upgrade, migration, and training of Wholesale Banking staff.• Maintaining numerous SharePoint web pages related to the Collaborative Workspace Program and the Advantedge Integration.

Design and write a REXX based application and associated manuals to set and monitor system security standards as required by the ongoing SOX and Audit projects within the company.

Update system software to ensure Y2K compliance.

Operations Analyst, Storage Manager and Mainframe Systems Programmer.