I was in charge of the essential components of the assignments and projects, and I executed the necessary communications and processes in line with the strategic objectives and timetable of each project.I enjoyed the opportunity to communicate often with my clients, as well as the opportunity to represent the RRA brand and the internal teams I worked with.

The role involves partnering with IT accounts teams, conducting IT intake calls, facilitating needs analysis discussions, scheduling check-in calls with internal subject matter experts, and reviewing/executing communication materials.

Project Management:Led and executed projects of diverse scopes on a global scale.Directed project timelines, conducted risk assessments, and engaged stakeholders effectively.• Managed the administration, monitoring, and launch of various program assessments.Provided regular updates and support to participants, evaluators, and clients.Hosted comprehensive assessment briefings during program preparation phases.Office Administration:Provided support in staff training initiatives and coordination duties to foster team performance enhancement.Managed calendars to streamline scheduling and enhance organisational efficiency.Orchestrated travel logistics with meticulous attention to detail, ensuring smooth business operations.Stakeholder Relationship Management:Developed strong cross-functional relationships with key clients and stakeholders at different organizational levels.Established connections with clients, vendors, faculty, coaches, and participants.Served as the key liaison between clients and internal stakeholders, ensuring smooth communication and alignment.Cross-Functional Collaboration: • Partnered with subject matter specialists for meetings, presentations, and learning platform demonstrations. Collaborated with account teams on proposals, contract reviews, and tender documents.Logistics and Operations:Supervised and coordinated program logistics, including local and international facilities set up and participant management.Managed coach-related tasks, maintaining a current coach database, assigning work, reviewing evaluations, and conducting workshops.Virtual Program Delivery and Digital Applications:Administered and produced virtual instructor-led programs via Zoom, Teams, and WebEx.Utilised digital platforms like: Spatial Chat, MuralSpeaker Forums:Worked closely with the faculty team to identify suitable speakers and ensuring adherence to event protocol.

My role involved various aspects, from increasing program announcements to building and relationships with stakeholders. These showcase my ability to not only manage programs efficiently but also to enhance and expand them through effective stakeholder engagement, and talent acquisition.Additionally, I focus on networking and addressing diversity and inclusion topics reflects a holistic approach to cross-cultural programs.

 Facilitate leadership development programs in lower and higher education institutes in Singapore. Planned and executed leadership retreats and workshops.

In the program operations team, my responsibilities included program coordination, assessment management, collaboration with content designers and facilitators, program preparations, and on-site program management.Then, I moved to the coaching operations department as a Coaching Operations Associate
Management of Coaches: Oversee and manage a team of 30 coaches and executive coaches. Maintain a comprehensive coach database, ensuring accurate and up-to-date information.Assignment and Promotion: Prepare assignment orders for coaches. Promote executive coaching services to clients and stakeholders. Create awareness of coaching services through various channels.Workshop Organization: Organize workshops to enhance coach capabilities and skills development. Coordinate annual coach capability development workshops for CCL's adjunct coaches.Program Evaluation: Gather post-program feedback from lead coaches after each coaching program. Collaborate with account managers to evaluate coach feedback. Coaching Assignments: Schedule coaches for program assignments, ensuring adequate coverage for Singapore and India campuses. Collaborate with the coach manager to screen and assign coaches for executive coaching engagements based on client development needs. Performance Monitoring: Monitor coach ratings from program evaluations. Collaborate with the coach manager to implement interventions when necessary. Documentation: Maintain accurate records of coach assignments, evaluations, and feedback. Prepare reports and updates as required by senior management.

My responsibilities frequently include staff management and vendor interactions, office supplies purchase, facility upkeep, and communication facilitation.