Ember Davis Email & Phone Number

Designed and implemented a comprehensive, organization-wide training curriculum tailored to individual roles, achieving a 75% increase in adoption and usage.Applied adult learning principles to expand the training content library, incorporating video, knowledgebase articles, micro-learning, and assessments.Led onboarding, enablement, and content strategy, enhancing product knowledge, increasing organizational effectiveness by 20%, and reducing onboarding time by 15%.Launched cross-departmental training programs to foster skill development and employee growth, resulting in a 20% increase in leadership promotions.Collaborated with the sales department to create essential content such as pitch decks, persona objection guides, and playbooks.Elevated the organizational learning culture, boosting employee engagement by 25% through targeted initiatives and continuous development programs.Conducted consistent program evaluations using Customer Success, Sales, and onboarding metrics to refine and improve the overall training program.

Remote

Led a cross-functional team of 40 to bring new products to operational readiness.Initiated nationwide communication strategies, including the creation of sales enablement assets for a team of 50.Created customer deliverables, sales enablement, and promotional collateral, enhancing business performance results.Presented monthly company-wide employee training sessions via webinars and on-demand learning channels, supporting business goals and initiatives.

Greater Salt Lake City Area

Led the onboarding process for customers and new employees during 7 major acquisitions, ensuring smooth transitions and maintaining a 95% satisfaction rate.Designed and developed a comprehensive online learning suite, including video and webinar-style training, which returned 20+ hours of productivity weekly to the Project Management department.Created an internal knowledge base using SharePoint, increasing efficiency in the Product & Development department.Presented monthly company-wide employee training sessions via webinars and on-demand learning channels, supporting business goals and initiatives.Worked closely with the Product Management team to develop go to market strategies that enabled the Sales, Customer Success, and support teams.

Greater Salt Lake City Area

Managed a team of Account Managers responsible for ensuring ongoing satisfaction, retention, and revenue creation for a portfolio worth $3 million.Acted as an ambassador for product demonstrations at live customer events & trade shows, increasing sales and brand awareness.Developed and implemented market strategies for product initiatives, effectively raising awareness and supporting company objectives, leading to a 15% growth in market penetration.Created customer and internal-facing deliverables, including documents on technology trends and specific customer needs, enhancing client satisfaction and retention by 10%.Progressed from Receptionist to Account Management, and ultimately to Regional Manager, demonstrating exceptional performance and leadership.

Act as the single trusted point of contact for a portfolio of elite accountsResponsible for revenue retention of more than 1.5 million annuallyLead cross functional team to deploy and design temporary conference networksCustomer first mentality to work to resolve difficult situations with focus on positive outcomesProactive problem resolution with a focus on excellent customer service

Assist Marketing with content creation & deliverablesCollaborate with senior leadership to initiate complete rebranding of organizationCoordinate the sale of advanced products and servicesManage portfolio of customer deliverables increasing accuracy and reducing refundsCoordinate timelines on deliverables and professional follow through with all interactionsProvide operational support as needed through the organization

Bachelors, Business Administration And Business Management

Associate Of Business, Business