Em Bolner Email & Phone Number

Remote

Conduct demos of HotSchedules' products to hospitality clients, giving them a hands-on approach to manage and empower their teamDemonstrate a thorough understanding of technical support, project management essentials, and customer-centric approaches to deliver outstanding results in the fast-paced technology environment

Austin, Tx

Drive 60% increase in efficiency of product delivery by refining best practices and standard operating procedures within the implementation teamCollaborate closely with peers and external teams to successfully fulfill various projects, coordinating resources, timelines, and expectations. Maintain open lines of communication, proactively addressing challenges, and ensuring that the implementation of large-scale clients met critical deadlines and expectations.Implement new customers with Fourth's Integration solution, leveraging custom solutions to provide a seamless experience in connecting to their Point of Sale System

Houston, Texas, United States

Recruited, onboarded, and trained new sales associatesMaximized year-over-year sales of physical and digital merchandise through measured sales initiatives, strategic merchandising, coaching of Associates, and social media engagementSpearheaded new approach to in-store training, optimizing customer service in sales-driven roles and surpassing sales targets

Meet with clients to determine their photography needs and provide them with available optionsSet up equipment such as cameras, tripods and lenses in a safe mannerProcess and edit digital images and videos in a timely mannerManage home office duties such as client facing emails, bookings, and social media

Built and fostered enduring relationships with both local community and key enterprise customers, identifying appropriate products and services in order to cater to their diverse needsDeveloped a dynamic, customer-service-driven sales team to drive sales and customer retention

Successfully resolved complex issues across multiple web-based programs for enterprise customers, against rigid deadlines, diligently balancing the needs of client-side stakeholders, executives, and internal Support and Engineering teams against rigid deadlinesTrained and onboarded new employees on client interaction and technical troubleshooting for web-based programsComposed client-facing knowledge base articles, emphasizing accuracy and consistency in technical writing

Effectively assume management position on location prioritizing daily deadlines and professionalismFoster positive relationships with students, teachers, and administrative staff in a school settingCarefully maintain and monitor company issued equipment using extensive knowledge to prevent on site complicationsSuccessfully direct clients and adeptly use resources to take exceptional digital photographs