Embrys Yong Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, My

Petaling Jaya, Selangor, Malaysia

● Implement and maintain the Enterprise Risk Management (ERM), CrisisManagement, and Business Continuity Management (BCM) frameworksfor the PPBLH and GSC groups.● Conduct biannual ERM workshops, facilitating discussions with riskowners to identify and report emerging risks and major incidents.● Conduct ad-hoc ERM Awareness Briefing sessions to new joiners (Managers and above).● Prepare monthly management reports detailing ERM, BCM, andcompliance matters, including key risk indicators (KRI) and managementaction plans.● Facilitate training sessions and workshops to promote an integrity cultureand ensure adherence to company policies and procedures.● Conduct Business Impact Analysis workshops to continuouslyenhance and refine the organization’s Business Continuity Management(BCM) strategy, ensuring readiness for potential disruptions.● Maintain and expand the ABAC awareness program by implementingperiodic training sessions and awareness campaigns, aimed at sustainingand increasing compliance engagement across all departments.

Melbourne, Victoria, Australia

• Assist the Senior Manager, Professional Standards in the implementation and supervision of the business and client assurance framework and related responsibilities for Trustee & Wealth Services (TWS) being the first line of defence in advice, philanthropy, trusts and estate planning, requiring active collaboration with key stakeholders in both TWS and Enterprise Risk teams.• Recognize enhancements in systems or processes that boost efficiency, ensure compliance with regulations, and improve cost-effectiveness.• Promote a culture of ethics, integrity, and compliance awareness across TWS, which involves identifying training requirements, conducting employee training and knowledge-sharing sessions, and updating resources such as internal policies and procedures.• Implement internal controls collaboratively with TWS business units to align with internal and external legal, policy, and industry standards.• Integrating CPD strategies with Kaplan during a M&A project to maintain accreditation for employees in their financial industry licenses.• Establishing and developing CPD plans for responsible managers, RG146 accredited employees, and private client advisers per the regulatory guide from the Australian Securities & Investments Commission (ASIC) and the Code of Ethics outlined by the Financial Adviser Standards and Ethics Authority (FASEA).• Work closely with the business information technology team during the transition of business platforms to enhance automation possibilities.• Subject Matter Expert for all matters related to incidents and complaints (internal dispute resolution) inquiries.• Producing financial performance reports and analyses on incidents and complaints, the investment committee, and the obligation and discretion committee, which are communicated to the broader business and reported to the board.

Melbourne, Victoria, Australia

Brisbane, Queensland, Australia

• Delivered comprehensive client matter lifecycle assistance, encompassing the resolution of new business intake submissions, conflict resolutions, and risk updates. Providing essential support to ensure compliance with Anti-Money Laundering (AML) requirements, managing access restrictions, and facilitating adherence to client terms and agreements.• Proficiently prioritized and managed over 500 emails daily with various urgencies, in addition to handling calls and system requests (New Business Intake, Walls, Sanctions Portal, Data Loss Prevention) for the compliance team mailbox. Facilitating seamless coordination among Risk & Compliance, Office of General Counsel, Business Development, IT, and Finance departments as required.• Managed risks and ensure compliance with relevant regulations and legislation.• Demonstrated practical experience with Elite 3e by coordinating billing procedures in collaboration with the Risk Assessment and Business Protection (RABP) and Finance teams.• Prepared comprehensive reports and analyses for the wider business.

Melbourne, Australia

• Fostering robust working relationships with stakeholders through proactive coordination and prioritization of intricate meeting arrangements.• Administering client operating systems (Engagis, Serraview, and Condeco), which involves scheduling facilities and conference rooms.• Collaborated with the onboarding team to coordinate conference rooms for events and training sessions, issued permanent staff IDs, and assigned workplace and end-of-trip lockers.• Demonstrates a strong capability to effectively manage time and address priorities while handling a significant volume of emails and telephone calls directed to ANZ Centre Workplace Locker, ANZ Centre Reception, and ANZ Centre Reservation.• Developed standardized operational procedures and policies for locker and end-of-trip facilities to enhance productivity.• Served as the initial point of contact for stakeholders, responding promptly and thoughtfully to deliver exceptional customer service.

Melbourne, Australia

• Deliver outstanding client experiences at various First Contact client sites, including GHD, Ernst & Young, and ANZ Bank Headquarters.• Cultivating robust working relationships with stakeholders by taking a proactive approach to coordinate and prioritize complex meeting arrangements.• Thrive in high-pressure situations and adeptly adapt to various operating systems.• Collaborating within a team to effectively address any concerns for stakeholders.

• Managed guest billing throughout their stay, including any additional expenses accrued from external services booked through the hotel.• Ensured timely completion of tasks by closely monitoring staff performance and offering guidance when needed.• Managed scheduling and coverage needs effectively while adhering to budgetary constraints, optimizing resources without sacrificing quality service delivery.• Increased efficiency within the concierge department by implementing new organizational systems for managing guest requests.• Established a strong rapport with returning guests, resulting in repeat business and positive word-of-mouth referrals.• Mentored new team members on company policies and procedures, resulting in faster integration into the team.• Proactively identified potential issues before they escalated by consistently monitoring guest feedback and addressing concerns promptly.• Maintained an up-to-date knowledge of local attractions and events, ensuring accurate information was provided to guests at all times.• Collaborated with other departments to ensure seamless coordination of guest services across all areas of the hotel property.• Resolved guest complaints professionally and efficiently, maintaining a high level of customer satisfaction throughout their stay.• Conducted regular team meetings to review performance metrics, identify areas for improvement, and celebrate successes together.• Coordinated special events for guests, delivering memorable experiences that exceeded expectations.• Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.• Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.

Melbourne, Australia

Melbourne, Australia

It is a volunteer opportunity in the education industry working on expo to further study for international students in Australia.

Selangor, Malaysia

Responsible for administrative tasks to support the account executive, quality assurance, campaign team, coordinate meetings and office communications, and managed and monitored products offerings on the website.

Selangor, Malaysia

EK Hardware DIY is a hardware retail business. My responsibility included of attending to customers in various segments, basic administration work, stock check as well as communicating with suppliers on the deliveries.

Bachelor'S Degree, International Business

Activities and Societies: 1) Head of Program Department of Ribbon’s ACE Program (2014). 2) Assistant Director of Sponsorship and Public.

Master’S Degree, International Tourism And Hotel Management