BriteCore is a cloud-native core insurance platform for P&C insurers that unlocks business growth, delivers greater productivity, and provides a modern customer experience. With the BriteCore Platform, insurers easily administer policies, manage billing and claims, rapidly configure new products, and access detailed reporting and analytics in an all-in-one core system, including agent and policyholder portals.

15Five is a human-centered performance management platform that creates effective managers, highly engaged employees, and top-performing organizations.My role is to lead our outstanding Customer Experience (CX) organization helping customers achieve their HR Outcomes of Retaining High-Potential Employees, Increasing Performance and Engagement. We are a team of 60+ Customer Success Managers (CSM), Renewal Managers, Customer Support, Implentation Specialists, HR Advisory and Professional Coaching. Our job is not complete until our customers achieve their goals.

Techbridge Girls excites, educates, and equips girls from low-income communities by delivering high-quality STEM programming that empowers a girl to achieve economic mobility and better life chances.

Leading a Global team of over 100 outstanding Customer Success and Renewals professionals who are focused on making customers successful with our technology and creating long-lasting relationships with Box. Together with our amazing customers, we are powering how the world works together.Proud to chair Box's Asia Pacific Islander (AAPI) Employee Resource Group

Responsbile for a global team of over 150 Customer Success Managers (North America, Europe, Japan, Asia), Adoption Insight Specialists, and Customer Success Program Managers instrumented to deliver a world class experience to our most trusted Enterprise customers. Our team delivers value-added services to drive Adoption, Retention and Growth. We are a globally dispearsed team of highly motivated Engineers, Architects, and Business Professionals who are “Relentless” in their pursuit of helping our customers achieve their business outcomes and bringing back to our company the Voice of the Customer (VoC).

Accountable for ensuring Customer Success through our Global network of Adobe Partners and Agencies for Digital Marketing Cloud business. My teams spans North America, EMEA, Asia, and Japan providing Pre-Sales Solution Consulting support, Post-Sales Delivery Consulting, and building capabilities with Partner / Alliance Management. Our mission is to ensure that our Partner and Agencies are successful with Adobe Digital Marketing Cloud Solutions in our largest, most critical customer relationships.

Adobe Systems is the market leader in creating software for the creation of engaging, multi-media experiences for both business and consumer segments.Managing 250+ person global technical support organization focused on the success of our customers who are leveraging Adobe's Digital Marketing technology and services. Provide product leadership for the enterprise product teams by representing the Customer Experience to our Engineering organizations. Team is located in sites in the United States, Canada, UK, Japan, Switzerland and India.

Mercury Interactive acquired by HP. Lead the Enterprise Support team for North America for all of Mercury Interactive platform customers. Built Strategic Service team to postion and execute high-touch Premium Services.

Built the North American Support Service Account Management team responsible for the sale and delivery of Premium Support Services to the company's top 5% revenue generating accounts.* Responsible for the creation and delivery of Business Critical Services consisting of dedicated 24x7 Support Account Management, On-site Technical Support, escalation management and Business Development.* Exceeded annual revenue targets, renewal rates, and customer satisfaction while maintaining a cash positive business unit.* Doubled team size each year with 100% employee retention for 5 years, and 95%+ renewal rate for all Business Critical Services business.

Provider of supply-chain management software for computer based manufacturing processes.* Responsible for the delivery of high-touch, value-added Technical Support though the regional call center and regional technical resources.* Managed team backlogs, created policies and procedures, and reduced time to resolution for all supported customers including the creation of Special Accounts group specifically tailored to top-tier accounts.* Provided backline support for all products on both Windows and UNIX platforms.

The leader in Product Lifecycle Management (PLM) software utilizing Computer Aided Design (CAD) and manufacturing (CAM).* Resolved over 8,500 customer design issues relating to Pro/ENGINEER produced mechanical designs and engineering drawings.* Responsible for the hiring and training of new engineers by developing internal mentoring program.* Headed cross functional teams to evaluate and integrate skill sets of employees acquired through mergers.