Michael Copley Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Woodland Hills, California

• Support customer and retail operations with initiative for North American Supply Chain• Generate summarizing data reports regarding shipment status, inventory levels, POD information for executives utilizing Excel and Access (i.e. VLOOKUP, pivot tables)• Manually update company database regarding master data related to key accounts – carrier changes, POD information, shipment invoices• Manage Direct-To-Consumer (D2C) accounts by providing data reports for all orders as well as assisting with queries regarding order/delivery status, returns, and up-to-date product information• Manage aspects of the returns administration and claims process for Direct-to-Consumer (D2C) accounts (i.e. overstock returns, damaged units, event returns)• Assist with the development of efficient processes for retrieving and analyzing data (i.e. project involving migration of specific collaborative files from shared drive to SharePoint)• Create Commercial Invoices and Shipper’s Letter of Instruction forms for international shipments• Collaborate with Senior Manager as well as VP of Logistics & Transportation to reach quarterly goals and retail deadlines• Ensure on-time order fulfillment and follow-up to confirm successful delivery

Ponte Vedra Beach, Florida

• Coordinate itinerary schedules for external and internal candidates acting as a liaison between applicants and all departments of the PGA TOUR• Responsible for a confidential project consisting of organizing, scanning and auditing employee files from the World Golf Foundation and uploading to the PGA TOUR’s server access site• Revising and formatting over 100 job descriptions to be utilized and executed in PGA TOUR’s new human capital management system, Workday• Post job openings to various applicant tracking systems and job boards (SilkRoad Recruiting, Sports Business Journal, and TeamWork Online) • Translate employee job aids from English to Spanish

Woodland Hills, California

• Assisted in the facilitation of weekly New Release titles; dropped orders to ship on schedule, executed allocations and ensured product was delivered by street date• Responsible for answering a high volume of daily emails and calls for Customer Support • Supported customers with new orders, tracking, product information and availability• Processed claim requests for customers regarding damaged, defective and/or shorted product as well as event returns (Artist In-Store, Concert, Promotion, etc.)

Los Angeles, Ca

• Assisted with planning and marketing of artist campaigns for recording artist• Developed, strategized, proofread and managed content for all clients’ online properties• Completed successful domestic tour run with GRAMMY award-winning recording artist H.E.R. in 2017 (“The Lights On Tour”)• Supported initiative of building artist brand • Confirmed travel reservations and show times as well as actively communicating with promoters, venue manager, and ticket agents from city-to-city on tour• Managed tour finances and resources for entire artist team (artist, band, management)

Los Angeles, Ca

• Reported directly to the President of 10 Summers Records• Managed calendar and travel arrangements for the President as well as GRAMMY award-winning recording artists, Mustard and Ella Mai• Informed team of upcoming commitments, responsibilities and deadlines• Provided on-call support to President to address urgent needs

Los Angeles, California

• Assisted Co-President in discovering new talent for music label through various music outlets while supporting daily office needs• Executed weekly projects regarding tour/recording budgets, music publishing, appearances and relevant article reporting• Managed reservations including meetings, restaurants, car transport services, hotels, domestic and international travel arrangements• Processed all expense reports/assist staff with timely expense reports• Proactively created and maintained effective workflow and communications to accomplish a variety of projects and tasks simultaneously• Prepared and edited internal and external correspondence