Online coaching helping professional women age 40+ drop multiple dress sizes in 90 days or less. Focusing on nutrition, health, exercise and behaviour change to get results. And keep them.

Owner of a small friendly personal training studio based in the coastal town of Troon, Ayrshire. I specialise in fat loss, strength training and nutrition coaching. Extremely passionate about overall wellness and using exercise and better nutrition to prevent future ill health and stress related illness.Level 3 REPs QualifiedMetafit CoachPrecision Nutrition L1 Coach

Accountable for driving the Contact Centre strategy through creation and implementation of high impact initiatives that continuously improve the standard of service from Three’s Contact Centres. The role looks at identifying large impact changes that involve significant benefit and / or investment and cannot be managed within the scope of the day to day operations of the contact centre. Driving digital strategy through implementation of automated solutions across retail and contact… Show more Accountable for driving the Contact Centre strategy through creation and implementation of high impact initiatives that continuously improve the standard of service from Three’s Contact Centres. The role looks at identifying large impact changes that involve significant benefit and / or investment and cannot be managed within the scope of the day to day operations of the contact centre. Driving digital strategy through implementation of automated solutions across retail and contact centreSuccesses & responsibilities• Efficiency and digital improvements have delivered 300 headcount saving• 6 month secondment to Head of Workforce Planning & Transformation• Accountable for the design and programme management of £3M improvement projects• Design of Contact Centre project management operating model Show less

This was a newly created role where I am accountable for leadership of an extensive range of operational support to Sales Operational teams c500FTE. Continuous coaching and development of a diverse team and providing consultation support to rest of business. My team are responsible for ensuring quality execution of operational, commercial, and service changes, creation and delivery of communication and improving customer experience through the measurement of call quality… Show more This was a newly created role where I am accountable for leadership of an extensive range of operational support to Sales Operational teams c500FTE. Continuous coaching and development of a diverse team and providing consultation support to rest of business. My team are responsible for ensuring quality execution of operational, commercial, and service changes, creation and delivery of communication and improving customer experience through the measurement of call quality standardSuccesses & responsibilities• Design and Implementation of call framework and scorecards, increasing C-Sat scores by 21%• 89% employee engagement score for 2014 v’s company engagement score of 76%• Creation of channel communication strategy and design• Accountable for Change and Implementation in a 500 seat sales centre• Line management responsibility of 3 Change managers, 1 Communication Manager and 1 Quality Manager Show less

Using established methodologies and procedures to execute high-profile projects with direct senior management exposure. Involved in reorganising business structures, business processes, operating systems both off and on shore.

Creation and implementation of operational improvement initiatives including people and process change, efficiency improvements and customer experience improvements.