Oversee and assist with all aspects of organization including hiring, training, accounting, attorney caseload, business planning, and marketing. Manage billing for 50+ clients. Draft, send, and organize legal documents for clients and attorneys. Complete scheduling and daily task management for attorneys. Recruit, hire, and train new staff. Received and paid monthly office bills. Review, proofread, and edit legal documents including petitions, motions, orders, and affidavits for accuracy and grammar.Schedule and lead case management meetings to collaborate with attorneys and other colleagues to ensure credibility of argument, successful case strategy, and thoroughly executing every phase of legal process.Create and implement marketing strategies including monthly newsletter and promotions. In-house IT troubleshooting and technical support. Create, edit, organize, and implement office policies. Consult with owner of business regarding re-organizing business structure, long term business plans and goals, and increasing revenue.Manage tasks for lead attorney and contract attorneys Oversee all administrative and clerical tasks including client files, mail, correspondence between parties, and standing orders from Cook County Judges

Managed staff of 6 employees, including practitioners and administration. Handled office bookkeeping and finances with revenues upward of $80K per year. Served as HIPPA Compliance Officer. Recruited, hired, and trained staff, completed reviews, mediation, and conflict resolution and wrote policies. Worked as liaison and established office relationship with Medicare program, resulting in allowing acceptance of new Medicare patients and helping patients get properly reimbursed. Oversaw scheduling, interaction, and ongoing quality improvement for 12.5K+ patient visits per year, tracking and calling patients, and educating them about services. Collaborated with office staff and practitioners weekly to discuss patient needs, ensuring patient advocacy and wellness by making decisions on how to advocate for patient and receive best care offered. Improved training for new employees by creating and running new employee training and orientation program, developing SOPs, quick reference guides, and policies to consistently abide by.Consulted with owner of business regarding re-organizing business structure, management tactics and style, and increasing revenue

Manage staff of 15 employees, including chiropractors, acupuncturists, massage therapists, physical therapists, chiropractic assistants, and administrators. Hire and train all staff members. Oversee HR functions, including, on- and off-boarding; payroll; background checks; mediation; policy writing; training, development, and execution; reviews; recruitment; and writing employee agreements. Manage 5 clinic divisions, including administration, patient management, marketing, billing and collections, and disbursements. Act as HIPAA Compliance Officer. Facilitate scheduling and treatment plan compliance for all patients.Doubled revenue from patient visits in 6 months by maximizing production and meeting with owner daily to make strategic decisions to stop decline of patient visits such as deconstructing major role to create 2 roles that simplified responsibilities and made roles easier to handle, driving better customer service and higher patient retention.Verified patient insurance and interfaced with medical insurance companies, guaranteeing maximum benefit for clinic patients and inputting billing using ICD-10 codes.Served as quality improvement manager, ensuring staff was performing up to standard and identifying and correcting areas for improvement.Increased productive hours and decreased personnel costs by changing organizational chart from pyramid format to smaller groups on the same hierarchal level, and eliminating 1 higher salaried position and breaking it down into 3 parts which decreased overall salary but generated more hours from employees.Increased production from $17k to $37k weekly through facilitating extensive training to new staff, collecting and analyzing production stats, correcting staff mistakes, and overseeing staff to ensure weekly production plans were followed.Created and implemented new training program, rewriting standard operating procedures, re-organizing training timelines, and creating new presentations for training sessions.

At Chicago Women's AIDS Project, I am responsible for overseeing the HIV prevention program called Returning Sisters. At Returning Sisters, we serve over 50 clients who are challenged by HIV risk factors including substance use, homelessness, mental health issues, and/or incarceration. We are a constant support system for women in the south and west side Chicago communities. Through in house recovery coaching and an expert referral process, we provide support our clients need to make the necessary steps toward more stable living. We work directly with CDPH and partner with Howard Brown Health.

• Responsible for billing for 50+ clients• Draft, send, and organize legal documents for clients and attorneys• Scheduling and daily task management for attorneys• Ordered, stocked, and inventoried office supplies to ensure smooth daily operations • Received and paid monthly office bills• In-office conflict resolution and peer mediation coordinator

At The Balancing Center, I managed a staff of 6 employees including chiropractic doctors, receptionists, and other specialists while handling office bookkeeping and finances with revenues of upward of $800,000 per year. I also oversaw scheduling, interaction, and ongoing quality improvement for over 12,500 patients per year, and collaborated with office staff and practitioners to ensure patient advocacy and wellness.I was charged with creating and running a new employee training and orientation program, successfully improved and oversaw the training for 3 new employees under this program. I was also their HIPAA Compliance Officer.