Emily Chapman Email & Phone Number

San Francisco, Ca, Us

Los Angeles , California, Us

New York, Ny, Us

Hired as the first Technical Sales Enablement Lead for the Teams product, with a focus on improving onboarding for Sales Engineering as well as improving overall technical enablement for the revenue org.Rewrote internal training on MEDDPICC and sales process to reorient around Sales Engineering role, allowing Sales Engineers to be trained on technical discovery and the value-based sales process.Trained 20 teammates on SSO/SAML/SCIM and Active Directory authentication in-app. Wrote training and evaluation for 2023.1 release for 20 SEs to ensure SE team was able to appropriately position and identify customer value around the launch. Launched a new process for requesting and tracking technical sales enablement needs. Revamped demo certification process with a focus on value-based, rather than feature-based selling. Created persona-based sales content for 20 SEs and ~130 field reps for SOMU 2023.

New York, Ny, Us

Providing pre-sales technical support and proof of value for the Enterprise and SMB market segment.

San Francisco, California, Us

Promoted to build out strategic vision for customer training at Sourcegraph for strategic and enterprise customers on newly-created Customer Training teamFormalized and created lesson plan for two existing trainings (Sourcegraph 101 and 102); content was folded into engineer onboarding at SourcegraphCreated net new LMS-formatted content for Sourcegraph 101 and 102 to build out async training approach; worked with Salesforce team to port that content into Trailhead modules for public consumption and folded content into Sourcegraph's internal onboarding flowBuilt two new trainings (Admin Onboarding Webinar and Dev Onboarding Webinar) to meet identified need among customersEnabled Customer Engineering team (31 members) on new training collateral

San Francisco, California, Us

Provided guidance and subject matter expertise on deployment with Docker and KubernetesManaged proof of concept phase, including setting technical goals with client, guiding deployment best practices, and providing onboarding training to developer customers (Sourcegraph 101, Sourcegraph 102, Office Hours)Launched internal sales enablement program including Sales Office Hours, in which the sales team receives technical training from a member of the Customer Engineering team.Scripted and led a Sourcegraph Masterclass for Marketing team, which was later incorporated into Marketing team's permanent onboarding processScripted and recorded 11-minute, high-level demo of the application adopted by SDR team for outbound outreach to potential clientsScripted and led a What Is Git training for 15 Sales team members (AEs and SDRs) as a crash course on Git, how it relates to Sourcegraph, and how developers use it in their own workflows. Later incorporated into Sales onboarding.Scripted and led a Product Family training for SDRs, later incorporated into SDR onboarding.

Boston, Ma, Us

Triaged and escalate product feedback to Growth and API development teams to influence product roadmap decisions. Worked in conjunction with Product Manager for Growth and API teams to prioritize work based on user feedback.Served as escalation point for tickets from generalist queue when advanced technical knowledge was needed. Internal subject matter expert on SAML.Produced internal documentation for Support and Sales teams when new features launched for Growth and API teams, including sunset of v1 Help Scout API and sunset of v1 Help Scout Beacon. Facilitated documentation updates with documentation team and coordinated rollout of updates as part of release plan for new features on Growth and API teams.Maintained Help Scout API documentation based on changes, bug fixes, and user feedback.Scripted and led Beacon Basics, Leveraging the Beacon API, and Using the Help Scout API webinars for Help Scout customers: https://www.helpscout.com/classes/ . Beacon Basics continues to be leveraged as a live class in the format which I originated.

New York, Ny, Us

Served as the pre-sales technical point of contact between the sales team and product integrations team. Explained API and HL7 integration capabilities to clients and scope integrations as part of the sales process. Onboarded clients using SAML Single Sign On, and served as internal subject matter expert during configuration and troubleshooting.Served as internal technical contact for Client Services and Sales teams, including internal training.Reviewed contracts for technical compliance.Completed all client and prospect security and IT surveys.Project managed RFP process for the sales organization, including identifying internal subject matter experts and assigning work to them, managing cross-team communication, and ensuring RFPs are submitted by required deadlines. Served as internal subject matter expert on RFPio, the software used for the RFP management process.Managed technical conversations around strategic integration partnership opportunities.

Sydney, Nsw, Au

Continued TAM work for Trello after acquisition by Atlassian.

New York, Us

Walked Enterprise partners through SSO configuration using Trello's SAML 2.0 integration. Put in place a system for Strategic Account Executives to upgrade partners after purchase.Onboarded all Trello Enterprise partners after purchase and acted as technical point of contact for Enterprise partners during setup.Worked with SAML integration partners to build new prebuilt SSO integrations for Trello (Azure AD, Continued in role when Trello was purchased by Atlassian.

New York, Us

Maintained internal ownership of social support process. Wrote internal social support tone and style guide and onboarding materials.Spearheaded internal changes to Support in order to prioritize Enterprise and Business Class paid users.Wrote external blog post on support metrics, which formed the basis for a talk at UserConf Portland 2015: http://blog.trello.com/forget-big-data-how-tiny-data-drives-customer-happiness/ and http://emchap.com/2015/10/10/userconf-portland-2015-in-defense-of-tiny-data/.Interviewed 17 users about their experience with Trello, pain points, and favorite features. Recorded interviews where possible, and wrote notes on findings to be shared with design and development teams.Managed all-hands support training process in order to train 18 non-Support employees to provide support for Trello users.

Atlanta, Ga, Us

Provided developer-oriented support and onboarding assistance via email and Twitter for users with questions about the API and SMTP integration. Designed and presented internal crosstraining presentation for for all six shifts of MailChimp support agents.Wrote internal Tone and Style guide for Twitter support. Wrote internal onboarding documentation for all support agents learning to provide Twitter support.

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Accomplishments included creating a one-page summary of response resources for Oxford College continuees, attending a Title IX response training as the only Emory student representative, and writing a survey targeted towards fraternity men at Emory in order to shape future sexual assault prevention training. Organized the first RespectCon, a one-day conference dedicated to sexual assault prevention on college campuses. The conference attracted attendees from both universities within and without Georgia.

Atlanta, Ga, Us

Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us