Eric Charles Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

• Fulfill active Appian consulting contracts with on-site presence as scheduled
• Assist in maintaining internal development assets hosted on AWS
• Contribute product testing and bug reporting for internally developed Appian applications

Greater New York City Area

Raleigh-Durham, North Carolina Area

• Designed, planned, and developed feature enhancements for Syneos’ revenue forecasting and invoicing applications with Appian v18.2 – v.19.4
• Supported onboarding and internal growth of Syneos’ internal Appian development team through transferring application knowledge, advising on Appian best practices, providing code quality reviews, and developing SQL.
• Organized business needs into feature outlines for development, projected inter-department dependencies, and forecasted developer LoE through end-of-year, 2020
• Provided tier 3 support for Syneos’ revenue forecasting and invoicing applications

Tampa/St. Petersburg, Florida Area

• Supported the college’s departmental overhaul and restructuring by remodeling an expense reporting application and five student & faculty administration workflows with Appian v18.2
• Introduced new strategies for risk mitigation and developer process improvement to increase throughput for a team of FTE developers at the university
• Provide daily correspondence to ensure management is well connected with the needs and feedback of stakeholders to deliver the highest product satisfaction

Greater Chicago Area

• Planned and executed development sprints to deliver enhancements for a case management tool with Appian v17.3
• Advised on how to effectively leverage Appian to meet business requirements
• Collaborated with a partner consulting team to design and deliver webservice integrations to power data exchanges between our Appian application and the client’s databases

Vienna, Virginia

• Trained new employees and created documentation for use of Telarix’s tech stack to support the iXTools application
• Specialized in technical project implementations including hardware migrations, software upgrades, platform expansions, and application onboarding
• Responsible as a primary resource for maintaining and creating servers hosting client and internal assets on AWS
• Developed extensive experience debugging the iXTools application to identify data and configuration errors, software bugs, query tuning optimizations, and resource utilization

State College, Pennsylvania

• Troubleshoot computer network, hardware, and end-user software inquiries for Windows, Mac, iOS, Android, and Linux operating systems
• Perform backup and migration for client data
• Assist clients with university account creation and management

State College, Pennsylvania

• Led a team of approximately 20 technicians and interfaced with different university departments to enforce university security policies for approximately 19,000 clients
• Collaborated with other managers and network coordinator to adapt office procedures for changing technology and client needs such as support for private wireless networks, mobile devices, and end-user software for.
• Developed and updated documents regarding current office procedures of the aforementioned technology changes
• Managed and communicated staff scheduling to employees
• Directed and assisted technicians in troubleshooting clients’ network, hardware and software inquiries
• Verified thoroughness of technicians’ help desk work ticket submissions

Lancaster, Pennsylvania

• Performed routine software maintenance on approximately 500 district staff and student computers across four buildings in one month for every summer of employment
• Assisted the district A/V manager with installation and configuration of SMART Boards in classrooms
• Operated FOG imaging software to deploy updated images to student computers and laptop carts
• Routinely serviced helpdesk tickets, ranging from offering insight to faculty requests to providing hardware and software support for classroom technology
• Diagnosed and replaced computer hardware defects
• Maintained the established network protocols such as device naming conventions, Active Directory host organization, and user account and group permissions