Eunice C. Email & Phone Number

San Jose, Ca, Us

Cupertino, California, Us

Global Security ITRetail Security Project:- Design and formalize policy documents for Retail Security Policies and Procedures according to Global Standards.- Conceptualized the creation of a UI automation solution to streamline creating over 3000 credentials for Retail Store Senior Managers, Managers and Store Leaders worldwide. - Developed an automated procedure for efficiently distributing credential-related emails using Apple Internal APIs. AGES Security Tech Lead:- Serve as the first point of contact for AGES (visitor management system) users globally.- Act as the initial resource for users seeking technical assistance via phone, email, or in-person.- Diagnose and resolve technical hardware and software issues, escalating to different support teams when necessary, while providing timely updates to users regarding the status of their requests and ensure follow-up until resolution.- Assist in setting up, configuring, and maintaining iMacs, Macbooks, iPhones and other IT equipment.

Cupertino, California, Us

Global Security Operations- Completed 42 audits, including Executive and Marcom buildings, one 1.25 mil sq. ft. data, two other data centers and one 10-building campus. - Built seven buildings’ access levels from the ground up, with the largest being 15 floors.- In charge of the AF15 Re-Key Project at Apple Park, coordinating with managers to get all Facilities’ doors rekeyed.- Responsible for managing all event scheduling for WWDC24 and Product Training events in January and May.- Coordinated small-scale security projects involving card reader, camera, ADA, and AED installations, acting as a liaison between vendors, facilities, and business units to ensure seamless execution.- Utilized Lenel software via Remote Desktop for access level configurations, adjustments, schedule modifications, and batch processing.- Triaged 300 daily emails between different security groups, facilitating effective communication and collaboration to address security concerns and streamline operational processes.

San Francisco, California, Us

- Dedicated streamer utilizing a custom virtual avatar to engage audiences through live streaming of PC games on Twitch. - Proficient in leveraging OBS and StreamlabsOBS to deliver high-quality streams on Twitch and YouTube platforms. - Skilled in content creation and video editing using Procreate, Clip Studio Paint, and Capcut, with a focus on producing captivating content for YouTube, TikTok, and Discord. - Currently on a temporary hiatus due to commitments to a full-time job.

Irvine, Ca, Us

- Experienced in providing comprehensive security and surveillance services for high-profile clients, including Meta, Samsung, VMWare, IBM, HCL, Rackspace, and Dell. - Utilized ServiceNow to efficiently manage 10-50 service tickets daily, ensuring prompt resolution and client satisfaction for top-tier clients.- Monitored surveillance systems and managed alarms via AMAG to maintain the security and integrity of facilities.- Conducted regular patrols to detect signs of intrusion, prevent unauthorized access, and safeguard doors, gates, and windows.- Authorized and recorded entrance and departures of employees, visitors, and other individuals, enforcing access control protocols to maintain facility security.- Demonstrated proficiency in emergency procedures, equipment operation, and HIPAA compliance, promptly reporting and investigating security breaches and incidents.- Provided exceptional customer service with a friendly and positive attitude, ensuring a welcoming and secure environment for customers and visitors alike.

- Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.- Provided and maintained a clean and tidy restaurant for staff and guest.- Displayed enthusiasm and knowledge about the restaurant's menu and products.- Consistently provided professional, friendly and engaging service on a daily basis.

- Responsible for assisting customers make their orders on the ipad and ensuring their satisfaction.- Resolve customer conflicts when mistakes were made with orders.- Respond to additional issues and/or requirements made by the customer while observing the dining process. - Protect establishment and patrons by adhering to sanitation practices by performing intensive cleaning tasks as needed pre- and post-shift.

Arcadia, California, Us

- Managed cost control methods to minimize expenses while developing healthy menu options to fit customer preferences.- Built customer relations, seeing an average of 30 employees daily.- Contributed to a 20% increase in sales while experimenting with new recipes.

St Louis, Mo, Us

- Individualized learning experience according to students’ interests, strengths, and needs.- Interacted with students and assessed their skills for rank promotions.- Guide and encourage students to develop their techniques and fine-tune them.- Manage student behavior and enforcing rules through creative means, such as activities.

Atlanta, Georgia, Us

Fremont, Ca, Us

San Francisco, Ca, Us

- Main event coordinator of an inter-district high school anime convention for the Fremont Unified School District (2015), Internexus.- Received first-time sponsorships from corporate companies such as VizMedia, Funimation and Crunchyroll.- Worked with volunteers and coordinated with the school, local businesses and artists/performers.- Set up fundraisers with partnering school, American High School.- Raised highest amount of money ($5000) seen by the club in years.- Advertised event throughout the Bay Area, inviting high schools from San Jose to San Francisco.

B.S Management, Japanese

Education record