As an Information Technology Manager at Collectius, a leading debt management and collection company in Asia, I oversee the design, deployment, and maintenance of the IT systems and infrastructure that support the business operations and growth. With over 13 years of experience in the IT field, I have developed a strong expertise in service delivery, technical support, systems infrastructure design, project management, and service-level agreements (SLA).My mission is to ensure the reliability, security, and efficiency of the IT environment, while providing excellent customer service and satisfaction to the internal and external stakeholders. I also manage and mentor a team of IT professionals, fostering a collaborative and learning culture. I an ITIL V3 certification. I am passionate about leveraging technology to create positive social impact and improve lives.