Emily Mckendricks Email & Phone Number

Reno, Nevada, United States

Software and Systems Development

Reno, Nevada, United States

Provided individualized tutoring and guidance for Engineering students to assist in their learning experience and expand their knowledge in various subjects.Assisted teachers with gathering supplies, creating material, and general classroom management.Aided students with proper lab equipment use and troubleshooting complex problems.Maintained lab equipment.

Reno, Nevada, United States

Developed training and strategies to onboard new employees and evolve existing employee accuracy and subject knowledge.Created a cohesive database to store and access team training materials and trainings for employees.Trained and managed class sizes of 25-60 employees.Identified knowledge/process gaps and created solutions to resolve them.Provided support.

Reno, Nevada, United States

Created, edited, and maintained Policies & Procedures for multiple internal CRM systems.Assisted with developing, testing, rolling out, and training on new CRM systems.Provided support for monthly script and system tests.Supplied excellent day-to-day technical CRM support to employees.

Reno, Nevada, United States

Provided customer inquiry support via phone and email while building customer relationships.Worked independently as well as assisting other employees with complex inquiries.Accessed and managed SQL databases to store and acquire data.Supplied managerial support and balanced team schedules/quotas.Ran daily and weekly team meetings.Provided support to upper.