Elizabeth Mclaughlin Email & Phone Number

Colchester, England, United Kingdom

Colchester, United Kingdom

• To arrange funeral services on behalf of the families/executors of the deceased whilst meeting all current legislation which are consistent with the families’ heritage and religious beliefs.• Offer comfort and support to bereaved family members and friends, including signposting to our in house counselling service and awareness of other services available in the area.• Utilise pre-need arrangement programme for funeral services, which guarantees specific prices and secures clients’ trust in the business.• Schedule funeral services, coordinate burials, and arrange cremations.• Consult with the families of the deceased regarding final arrangements in a tactful manner.• Process death certificates in a timely and accurate manner.• Addressed all client questions and requests for information relating to funeral services and pricing.• Complete and collect legal documentation as required.• Conduct pre-need consultations to educate clients on available funeral plans.• Experience using CRM software such as EMCOM, as well as Metro Comms and Funeral Portal.

Colchester, United Kingdom

• To welcome and register guests into the hotel, receive and make reservations using dedicated software, take telephone calls and respond to guests queries as and when they arise to ensure that their stay exceeds their expectations.• Responsible for back filing correspondence, daily accounts, reports and revenue maximisation as required.• Successfully implemented new display policy and targeted advertisement for seasonal products and events, attaining customer and management approval and resulting in increased enquiries.• Experience using Channel and Property Management software, including Brilliant Hospitality.

Colchester, United Kingdom

• To provide overnight security, front of house/reception services, food and beverage services to clients and staff whilst performing various cleaning and restaurant functions in this small 39 room hotel whilst the permanent staff member was indisposed.

Colchester, United Kingdom

• To provide a complete housing management and support service within Colchester Borough Council’s temporary accommodation starting with allocations through to voids and including rent collection, arrears and repair reporting.• Managing a team of Tenant Support Officers and an Arrears Officer to maximise tenancy sustainment for homeless households awaiting alternative accommodation.• Dual post as a T.S.O. providing frontline support to clients in temporary accommodation via Supporting People: Essex’s using Quality Assessment Framework.• Chair and attend meetings with staff, colleagues and other service providers to promote best practice within the section.• Implement change as and when regulations and statutory requirements changed ensuring staff were well prepared with correct tools and knowledge to provide the required services or where we identified an area where we could make improvements.• Adherence to corporate guidelines and policy.• Conducting staff appraisals, identifying training needs, encouraging staff development, implementation of disciplinary procedures when required and interviewing/ appointing applicants for vacancies as they arose.• Experience using Housing Management software, including Captia and Abritas.• I accepted redundancy from both posts.

Colchester, United Kingdom

• The role was to review Colchester Borough Council's Temporary Accommodation provision and service.• I successfully wrote the Portfolio Holder Report outlining the findings of the review and provided recommendations as to how Colchester Borough Council could best meet its’ statutory obligations to homeless households.• This review and my recommendations were then successfully implemented.

• Involved in front line services and administrative/ financial functions.• Principally selling tickets, providing travel advice, adhering to health and safety guidelines and all booking office administration duties

Bachelor Of Science (Bsc), Housing (Hons), 2:1

• Course accredited by the Charted Institute of Housing • Dissertation in ‘Housing Benefit Reform in the Current Economic Climate: What.

National Certificate, Supported Housing

National Certificate in Supported Housing relating to the history of supported housing within England and promoting best practice.

Education record

A-Level Equivalents: Scottish Certificate in Sixth Year Studies in English (Grade C), which included a dissertation and viva examination.