Edward Mctigue Email & Phone Number

Sahuarita, AZ, US

Tucson, Arizona, United States

Resourceful Escalations Engineer with a proven track record of effectively resolving escalated technical issues within a support team environment. Skilled in diagnosing complex problems, coordinating cross-functional efforts, and ensuring timely resolution of critical incidents. Experienced in acting as a primary point of contact for high-priority customer.

Tucson, Arizona, United States

Served as a key escalation point for complex technical issues, delivering swift resolutions to advanced software, hardware, and network problems, leading to improved resolution times.Enhanced first-contact resolution rates through expert guidance and support to Tier I technicians, alongside direct issue resolution for escalated cases.Spearheaded the.

Bangor Base, Washington, United States

Information Systems Technician aboard a U.S. ballistic missile submarine, patrolling the waters, and carrying out the mission of strategic deterrence. Aboard this submarine I maintain the ships Local Area Network(LAN) consisting of two enclaves, classified and unclassified. A normal day at sea consists of a 16 hour work day. 8 hours on watch maintaining.

Greater San Diego Area

The headlines of my time at SeekTech consisted of reverse engineering and user interface improvement. In the long hall my goals for each project I was assigned to was to give users a simple, yet useful, tool that could be easily learned by anyone and could be used for years to come, rather than updating every year or two and paying costly amounts for.

Greater San Diego Area

I was brought into the job as an intern to see if the team and organization building CASM would see fit to bringing me on full-time. While at this Job I worked on a Graphic user interface which later led to a performance enhancement for the software and website we provide our clients. I thank my friend and mentor there Bob Ryder, along with others that.

Working as an apprentice, I was trained to manage the shop, invoices, bills, and over the counter work. I was also trained to go out into the field as a locksmith. Furthermore as a side job in the shop we made trophies and I was trained on a heat press, and engraver for designing trophies.

Computer Science And Information Science Technologies

High School, Web Design, Math, Physics, Graphics Design, Engineering

Activities and Societies: Currently a member of, Mu Alpha Theta Math Honors Society, Future Educators, American Civil Liberties Union San.