Edward Mctigue Email and Phone Number
Edward Mctigue work email
- Valid
- Valid
Edward Mctigue personal email
- Valid
Dedicated and versatile IT professional with extensive experience spanning over a decade in various technical roles. Currently serving as an Escalation Engineer at Silverado Technologies, adept at swiftly resolving complex technical issues within a support team environment. Demonstrated proficiency in diagnosing intricate problems, coordinating cross-functional efforts, and ensuring timely resolution of critical incidents. Proven track record of serving as a primary point of contact for high-priority customer issues, utilizing advanced troubleshooting skills and technical expertise to uphold exceptional customer satisfaction. Skilled in providing mentorship to junior team members and contributing to process enhancements for superior service delivery. Previously excelled in roles such as IT Technical Support Technician Tier II at Silverado Technologies, where I streamlined support operations and spearheaded infrastructure deployment and maintenance initiatives. Prior to this, served as an Information Systems Technician in the US Navy, specializing in maintaining the ship's LAN and ensuring operational readiness during strategic missions. Possess a strong educational background in Computer Science and Information Science Technologies, complemented by relevant certifications including CompTIA A+ ce and Fiber Optics Installer. Known for exceptional dedication and professional achievements, including receiving a Letter of Commendation for academic excellence and outstanding performance in Information Systems Technician Submarines "A" School. A results-driven professional with a passion for delivering innovative solutions and exceeding organizational goals.
Silverado Technologies
View- Website:
- silveradotech.com
- Employees:
- 18
-
Managed Services Team LeadSilverado TechnologiesSahuarita, Az, Us
-
Technical Services LeadSilverado Technologies Jul 2024 - PresentTucson, Arizona, United StatesResourceful Escalations Engineer with a proven track record of effectively resolving escalated technical issues within a support team environment. Skilled in diagnosing complex problems, coordinating cross-functional efforts, and ensuring timely resolution of critical incidents. Experienced in acting as a primary point of contact for high-priority customer issues, utilizing advanced troubleshooting skills and technical expertise to maintain exceptional customer satisfaction. Proficient in providing mentorship to junior team members and contributing to process improvements for enhanced service delivery.
-
It Technical Support Technician Tier IiSilverado Technologies Jun 2023 - Nov 2023Tucson, Arizona, United StatesServed as a key escalation point for complex technical issues, delivering swift resolutions to advanced software, hardware, and network problems, leading to improved resolution times.Enhanced first-contact resolution rates through expert guidance and support to Tier I technicians, alongside direct issue resolution for escalated cases.Spearheaded the deployment, monitoring, and maintenance of IT infrastructure, ensuring high system availability and performance.Facilitated cross-functional collaboration with Tier III support and development teams to address and resolve high-level system vulnerabilities and bugs.Developed, maintained, and updated a comprehensive technical knowledge base and documentation, significantly improving the efficiency of the support process.Conducted technical training sessions for Tier I staff, elevating team technical proficiency and reducing the volume of escalated issues.Implemented and optimized IT support tools and processes, contributing to enhanced customer service and operational efficiency.Maintained exemplary levels of customer satisfaction through effective communication, problem-solving, and follow-up on unresolved issues.
-
Information Systems TechnicianUs Navy May 2014 - Dec 2022Bangor Base, Washington, United StatesInformation Systems Technician aboard a U.S. ballistic missile submarine, patrolling the waters, and carrying out the mission of strategic deterrence. Aboard this submarine I maintain the ships Local Area Network(LAN) consisting of two enclaves, classified and unclassified. A normal day at sea consists of a 16 hour work day. 8 hours on watch maintaining the LAN and reviewing security logs, and 8 hours of maintenance, administration, and troubleshooting. In-port updates, virus-definitions, and upgrades are vital to maintaining LAN health and overall availability. As my divisions work center supervisor I must schedule and orchestrate these necessary upgrades to the ships LAN. -
Software Developer/EngineerSeektech Sep 2011 - Aug 2012Greater San Diego AreaThe headlines of my time at SeekTech consisted of reverse engineering and user interface improvement. In the long hall my goals for each project I was assigned to was to give users a simple, yet useful, tool that could be easily learned by anyone and could be used for years to come, rather than updating every year or two and paying costly amounts for training on programs users could not learn on their own. -
Communication Assets Survey And Mapping Tool(Casm) ProgrammerSpawar Jun 2011 - Jun 2012Greater San Diego AreaI was brought into the job as an intern to see if the team and organization building CASM would see fit to bringing me on full-time. While at this Job I worked on a Graphic user interface which later led to a performance enhancement for the software and website we provide our clients. I thank my friend and mentor there Bob Ryder, along with others that help me along the way, Jeff lee, and Al Peterson. -
Locksmith/Trophy DesignerGreen Valley Lock & Key Apr 2005 - Aug 2006Working as an apprentice, I was trained to manage the shop, invoices, bills, and over the counter work. I was also trained to go out into the field as a locksmith. Furthermore as a side job in the shop we made trophies and I was trained on a heat press, and engraver for designing trophies.
Edward Mctigue Skills
Edward Mctigue Education Details
-
University Of ArizonaComputer Science And Information Science Technologies -
Multimedia Visual Arts School At Crawford Educational ComplexWeb Design, Math, Physics, Graphics Design, Engineering
Frequently Asked Questions about Edward Mctigue
What company does Edward Mctigue work for?
Edward Mctigue works for Silverado Technologies
What is Edward Mctigue's role at the current company?
Edward Mctigue's current role is Managed Services Team Lead.
What is Edward Mctigue's email address?
Edward Mctigue's email address is mc****@****ail.com
What schools did Edward Mctigue attend?
Edward Mctigue attended University Of Arizona, Multimedia Visual Arts School At Crawford Educational Complex.
What are some of Edward Mctigue's interests?
Edward Mctigue has interest in Mathematics, Children, Geocaching, Physics, Changes In Technology Over Time, Traveling, Civil Rights And Social Action, Web Development/management/programming, Education, Environment.
What skills is Edward Mctigue known for?
Edward Mctigue has skills like A+, Programming, Javascript, Html, Sql, Web Design, Web Development, Jquery, Robotics, Css, Coaching, Leadership.
Who are Edward Mctigue's colleagues?
Edward Mctigue's colleagues are Rachel Sanders, Hasheer Sha, Katie Boyer, Nicholas Czechowski, Paulina Vergara, Richard Kneip, Yvonne Perez.
Not the Edward Mctigue you were looking for?
-
1yahoo.com -
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial