Since Apil ’15 to till date “The Dukes Retreat Hotel” as a Assistance Housekeeper.(9 acres 4 *property having 80 Rooms and 4 F&B out let and 01 Spa and 08 Banquets)Key Result AreasPlan and Budget the revenues and costs for the Housekeeping department.Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department. Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.Efficiently manage the inventory of supplies, linen and equipmentMonitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning suppliesEnsure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests.Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.Monitor productivity standards and Schedule staff in order to optimize manpower.Review the monthly business/occupancy reports and develop a work plan. Ensure that all the operational standard procedures/guidelines set for the processes/activities/situations are followed (Key Control, Lost & Found etc). Co-ordinate with the Front Office on releasing of rooms and special guest requests.Address any grievance and counselling issues among the department staff.Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technologyHighlights: Dexterously handled and supervised a team of 33 members

(2.5 acres 4 *property having 125 Rooms and 3 F&B out let and 01 spa and 05 Banquets Outlets Many more)Highlights: Dexterously handled and supervised a team of 42 membersKey Result Areas: • Managing the daily activities of the Housekeeping department to include appropriate, cleaning of all offices, concourse, seating areas, washrooms, restaurants, concession stand, suite, and all public spaces• Organizing and directing team members to ensure the highest degree of guest satisfaction• Supervising the housekeeping staffs, including the day, event and post event crew• Purchasing re-order and maintaining the housekeeping supplies and inventory• Conducting pre-event inspections of all rooms, concourse, seating areas and public Areas • Recruiting, scheduling and training all new housekeeping staff members• Keeping the housekeeping budget, providing billing summaries and expenses for all pre and post events• Determining the department work schedule and notifying the staffs of upcoming events and ensure proper preparation and staffing for each event• Assuring the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment• Preparing month end report• Responsible for Assets inventory Highlights: Dexterously handled and supervised a team of 50 members

(9 acres 4 *property having 80 Rooms and 3 F&B out let and 01 Spa and 05 Banquets)Highlights: Dexterously handled and supervised a team of 30 membersKey Result Areas:• Handled the daily activities of the Housekeeping department to include appropriate, cleaning of all offices, concourse, seating areas, washrooms, restaurants, concession stand, suite, and all public spaces.• Planned, organized and directed team members to ensure the highest degree of guest Satisfaction.• Supervised of the housekeeping staff, including the day, event and post event crew.• Purchased, re-ordered and maintained housekeeping supplies and inventory.• Conducted pre-event inspections of all rooms, concourse, seating areas and public Areas • Recruited, scheduled and trained all new housekeeping staff members.• Maintained the housekeeping budget, providing billing summaries and expenses for all pre and post events.• Upheld the highest standards of cleanliness, safety, and conduct.• Determined and maintained the department work schedule used to notify staff of Upcoming events and ensure proper preparation and staffing for each event.• Ensured the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Highlights: Dexterously handled and supervised a team of 30 membersKey Result Areas:o Responsible for smooth operation of the floor assigned.o Responsible for the performance of floor boys.o Supervise Room Attendantso Organizes and facilitates the room making process.o Daily allocation of rooms and deep cleaning tasks to team members.o Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.o Checks the occupied and departure rooms, giving special attention to guest needs.o Ensures that the entire operation is performed as per the laid down standards.o To organize immediately the guest needs under intimation to EHK/Executive.o Manage guest requests, including VIP amenities and communicating them to the relevant team memberso Routine inspection of guest bedrooms to ensure they meet standards.o Aware of all room categories and amenities.o Achieve positive outcomes from guest queries in a timely and efficient mannero Carry out lost and found procedures.o Report maintenance issues to Maintenance/Engineering Department.o Assist Housekeeping Manager with training requirements.o Represent the needs of the team to others in the hotel.o Comply with hotel security, fire regulations and all health and safety legislation.o Assist other departments wherever necessary and maintain good working relationships