Role listed
Cresst, Ucla
AeroLeads people directory · profile
Emeka Obi Email & Phone Number
BUS TCHL SUPP ANL 2 - Service Desk Lead
at
CRESST, UCLA
1 work email found
@arts.ucla.edu
3 phones found area 310
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
BUS TCHL SUPP ANL 2 - Service Desk Lead
Location
San Jacinto, California, United States
Who is Emeka Obi? Overview
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Quick answer
Emeka Obi is listed as BUS TCHL SUPP ANL 2 - Service Desk Lead at CRESST, UCLA, based in San Jacinto, California, United States. AeroLeads shows a work email signal at arts.ucla.edu, phone signal with area code 310, and a matched LinkedIn profile for Emeka Obi.
Emeka Obi previously worked as BUS TCHL SUPP ANL 2 - Service Desk Lead at University Of California, Los Angeles Ucla Health: Medctr-It Customer Relations and IT Manager at Ucla School Of Education And Information Studies. Emeka Obi holds Business Administration Technology Management from Colorado Technical University.
Company email context
Email format at CRESST, UCLA
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{first_initial}{last}@arts.ucla.edu
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AeroLeads found 1 current-domain work email signal for Emeka Obi. Compare company email patterns before reaching out.
Profile bio
About Emeka Obi
Information technology professional with over 19 years of experience providing staff and operational leadership to service desk, help desk, desktop, field services, customer service, technical, and service delivery. Skilled at identifying and implementing processes and technology solutions to optimize overall quality and efficiency. Experienced in staff development, and the use and administration of systems and tools to facilitate optimal service operations.
Listed skills include Active Directory, Microsoft Office, C++, Java, and 44 others.
Current workplace
Emeka Obi's current company
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8 roles
Emeka Obi work experience
A career timeline built from the work history available for this profile.
Bus Tchl Supp Anl 2 - Service Desk Lead
It Manager
- Provide leadership and oversee user support team in professionally assisting users- Conduct design, implementation, deployment, operation and maintenance of server systems including relational database systems (MySQL, PostgreSQL, and Oracle), and Content Management Systems including Drupal and WordPress.- Utilize Amazon AWS and Microsoft Azure cloud computing services for deploying virtual project and web servers, database systems, storage, networking, and AI services.- Research, evaluate, plan and implement IT systems in accordance with budgetary plans and constraints- Document, teach, and enforce IT policies, procedures and technologies- Provide support for use and integration of campus business systems and ensure compliance with University policies- Ensure project compliance with IRB requirements, data sharing agreements, FERPA and UCLA policies with regard to human subjects data and make recommendations where compliance is not met- Troubleshoot hardware and software issues as well as repairing computers and other IT systems including AV technology, video conferencing systems and telecommunications equipment.
It User Support Technician Iii
County Of Riverside- Assessor County Clerk Recorder
- Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response- Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems- Supervise, assign, review, and evaluate the work of staff performing user support technician and related work; plan, organize, and provide opportunities to develop and maintain job-related competencies.- Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction.- Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.- Provide project oversight; evaluate and determine viability and compatibility of hardware and software with systems; make decisions for issues and act as escalation support when needed- Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail- Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.- Carry out security administration by maintaining tables and adding, purging, and migrating users.
Nov 2023 - Nov 2024
Business Technical Support Analyst Ii - Service Desk Lead
- Centralized the 24/7 help desk and provide customer service, operation, techniques, and application support consultation to Health System departments consisting over 25,000 users- Serve as lead for escalations and customer satisfaction- Support application includes thirty plus (30+) CareConnect (Epic) modules as well as all other (100+) interfacing and stand-alone clinical applications- Infrastructure support includes incident management for FIM, AD, Citrix, servers, Obix, Capsule, Phillips monitor, Outlook, PACS, JCAPS/Fuse bridge alerts, network, and medical devices- Participate during go live support and test Epic applications and modules- Utilize ServiceNow program to input, close tickets and follow up on open incidents- Participate in quality assurance and audits of ServiceNow tickets- Assess and evaluate hardware and software for user requirements - Identify, assess, and evaluate multiple projects based on departmental needs- Manage, enroll, and remove end users from Mobile Device Management dashboard- Analyze complex technical and administrative information in order to identify relevant concerns, recognize alternatives, formulate logical and objective conclusions, and communicate these with end users and management.- Ensure the systems are updated on P2 and higher incidents for new, resolved, and changes- Configure, install, and troubleshoot Windows and Mac workstations and printers- Create technical documentations and document solutions
Nov 2015 - Oct 2023
Programmer Analyst Ii
- Provide ongoing technical support in person as well as via help desk and electronic mail - Utilize ServiceNow program to input, close tickets and follow up on open incidents- Setup and configure mobile communication devices, smart phones, tablets, and iPads- Assist in the deployment, installation and rollout of desktop computers, laptops, printers and peripherals for students, faculty, and staff- Coordinate with vendors regarding procurement of equipment, warranty issues, repairs, and refurbished equipment.- Provide guidance to staff in troubleshooting network communications, software and hardware problems, designing systems logic, debugging system program problems, and assisting software vendors with problem resolutions- Setup multiple operating systems such as Mac OS X, Windows for Desktop, Active Directory, and Exchange Server- Configure hardware and software, install, test scripts, implement system meet specifications of end user- Perform system and application testing and participate in technical dress rehearsal- Analyzes user requirements regarding initial system design, implementation, problems and enhancements- Act as a consultant to analyze users' software and training requests and provide and direct staff to an appropriate solution- Create technical documentations and analyze complex information, situations, practices and procedures to identify problems- Research and evaluate software and systems and determine if products adhere to established standards and policies
Nov 2010 - Nov 2015
Computer Resource Specialist Ii
- Provide technical support, Help Desk support, and consultation to students, faculty and staffs- Reorganized and created efficiencies and structure with outstanding measurable results exceeding customer expectations- Served as department contact for support escalations and customer satisfaction - Conduct research into application solutions for new and existing business needs and provide recommendations for implementation- Created individual staff development and training plans, providing access to a library of customer service and technical training modules- Troubleshoots workstation, network hardware, servers, software, protocols, TCP/IP and optical routing & switching- Provide weekly student assistant schedules and resolve scheduling problems as they arise- Use Hard Disk Image Ghosting software to image computers in the computer lab
Dec 2008 - Nov 2010
Information Technology Supervisor
- Providing desktop support and Help Desk support to faculties, staffs, and students for complex hardware and software problems on Windows and Mac platform- Operated Remedy Action Request System (Help Desk, Service Desk, Incident Management, Problem Management, Change Management, Asset Management, and Service Level Management)- Use imaging software to deploy workstation images in the computer lab and library workstation- Supervise, schedule, mentor, lead, and train student assistants - Assist staff with the maintenance and supervision of the Help Desk phones and activities- Use call ticketing software to input, update and close Help Desk tickets- Install and troubleshoot Microsoft Windows desktop operating systems- Configure, deploy ghost for computers, and troubleshoots the desktop operating system, software, network, and printers- Setup and assists users with email client applications and remote access- Install, configure, and repair desktop software applications, including Microsoft Office, Outlook, and Anti-Virus- Assists with the development, planning and implementation of applications and enhancements- Coordinate activities and computer system requirements with departmental users to assure current technology needs are met
Jan 2005 - Aug 2008
2 education records
Emeka Obi education
Business Administration Technology Management
Colorado Technical University
Bachelors Of Science
California State University, Fullerton
FAQ
Frequently asked questions about Emeka Obi
Quick answers generated from the profile data available on this page.
What company does Emeka Obi work for?
Emeka Obi works for CRESST, UCLA.
What is Emeka Obi's role at CRESST, UCLA?
Emeka Obi is listed as BUS TCHL SUPP ANL 2 - Service Desk Lead at CRESST, UCLA.
What is Emeka Obi's email address?
AeroLeads has found 1 work email signal at @arts.ucla.edu for Emeka Obi at CRESST, UCLA.
What is Emeka Obi's phone number?
AeroLeads has found 3 phone signal(s) with area code 310 for Emeka Obi at CRESST, UCLA.
Where is Emeka Obi based?
Emeka Obi is based in San Jacinto, California, United States while working with CRESST, UCLA.
What companies has Emeka Obi worked for?
Emeka Obi has worked for Cresst, Ucla, University Of California, Los Angeles Ucla Health: Medctr-It Customer Relations, Ucla School Of Education And Information Studies, County Of Riverside- Assessor County Clerk Recorder, and University Of California, Los Angeles Ucla Health: Medctr-It Customer Relations And Support.
How can I contact Emeka Obi?
You can use AeroLeads to view verified contact signals for Emeka Obi at CRESST, UCLA, including work email, phone, and LinkedIn data when available.
What schools did Emeka Obi attend?
Emeka Obi holds Business Administration Technology Management from Colorado Technical University.
What skills is Emeka Obi known for?
Emeka Obi is listed with skills including Active Directory, Microsoft Office, C++, Java, Research, Data Analysis, It Service Management, and Itil.
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