Chukwuemeka Okoli Email & Phone Number

Lagos, Nigeria

Ensuring smooth and effective operation, I'm in charge of supervising and managing all parts of an organization's activities. As an operations manager, some of my primary functions and responsibilities are strategic planning, resource management, process improvement, risk management, supply chain management, team management, budgeting and cost control.

Lagos State, Nigeria

I contributed significantly to the product's success by effectively managing the product development process, aligning stakeholders, and ensuring that the solution fulfilled consumer needs and corporate objectives.Significant AchievementsImplemented and built a troubleshooting team to address and improve product quality concerns, increasing product.

Lagos Nigeria

I ensured that data was effectively exploited to support the organization's overall strategy and decision-making processes, while also cultivating a data-driven culture inside the organization.Lead a data analyst team in designing and implementing a comprehensive data collection strategy for the field and technical team.Led a cross-departmental team in.

Victoria Island, Lagos

• Managed all activities on PAYDirect and Extraswitch.
• Assisted customers in resolving chargeback issues related to Airlines, FMCG and Hotel bookings.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Produced detailed and relevant reports for use in making business decisions.
• Kept abreast of new company products and services to effectively answer questions and resolve complaints.
• Defined and managed feedback loop, integrating customer complaints and suggestions into future programmatic changes.

Nigeria

• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Provided online support to educate customers on product features and online help resources.
• Regulated the quality of movies that gets to be shown on irokotv.com. This includes: watching the movies, checking their file sizes, checking the metadata filled in the vault and checking the covers of the movies.
• Handled inbound customer chat conversations from various websites.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: Student Union Government: Acted as the Assistant Director of Transport and also managed the vision, mission.

Entrepreneurial Studies / Project Management