• Supported user acceptance testing (UAT) by creating acceptance criteria and supporting issue/defect management.• Conducted and documented Gap analysis which helped identify the strategies needed to bridge the gaps between the current state (“As-Is” process) and future state (“To-Be” process).• Gathered and analysed business requirements for the project by collaborating directly with the stakeholders to access impact and provide alternate solutions when necessary.• Created a detailed process maps using Lucid chart, Microsoft Visio and UML to design the connecting flows of all the processes.• Liaised with business owners, vendors, contractors, and others on projects with a focus on improving existing processes.

• Target new client relationships/transactions within the Banks risk appetite, as well as new business opportunities from existing clients.• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.• Collaborate with heads of other units to develop best practices for successful banking operations.• Develop a financial back up plans to protect business operations in the event of major crisis that could result in huge losses.• Delegate tasks to members of the operations team.

• Handle questions and resolve problems pertaining to cash transactions to deliver exceptional customer service.• Maintain detailed records of cash disbursements and receipts.• Reconcile cash transactions at the end of each day to ensure that the cash drawer or vault balances. • Investigate and resolve any discrepancies in a timely manner.• Stay informed about changes in banking regulations, policies, and procedures. • Participate in training programs to enhance skills and knowledge related to business and cash operations.• Generate reports on cash transactions, vault balances, and other relevant metrics as required by the bank.• Adhere to the bank's policies and procedures related to cash handling. • Follow security protocols to safeguard against theft, fraud, or other risks associated with cash transactions.• Collaborate with colleagues in different departments to address customer needs effectively.• Coordinate with other departments, such as internal audit and compliance, to ensure adherence to regulatory requirements.