Emeka Dibia Email & Phone Number

Lagos, Nigeria

5 Mekunwen Road, Ikoyi Lagos

Lagos, Nigeria

As the Talent Management and Leadership Lead at Sanlam (Formerly FBN Insurance), I effectively guided over 250 employees and 2000 financial advisors. My role involved fulfilling business talent needs, supported by a team of three HR business partners and an administrative staff member, spanning both life and general insurance sectors. I reported directly to the Managing Director/CEO.Key Achievements:- Contributed significantly to the company's financial success, driving a more than 69% increase in Profit Before Tax (PBT) to over N3.3 billion by revising the sales and distribution framework.- Secured unanimous Executive Management buy-in for a new sales and distribution organization, leading change management efforts. This included creating new job descriptions for all sales roles and providing comprehensive change management training for the sales team.- Developed an Area Productivity Tracker and a comprehensive KPI library for retail distribution, introducing scorecards for all Area Managers and Senior Sales Managers. My efforts in redefining the service delivery framework and optimizing Retail Sales Manager responsibilities led to a 30% boost in New Business Cases, a 25% rise in average Financial Advisor productivity, and a 20% decrease in unallocated premiums.- Significantly reduced appraisal bias by 47% by implementing a Balanced Scorecard (BSC) performance management system in early 2016.- Achieved over 50% succession readiness for critical business roles and maintained a 50:50 gender balance in junior to mid-level management positions.

Lagos, Nigeria

Guided a team of 9 in acquiring, developing, and retaining exceptional talent across the company, expanding the workforce to over 200 employees and driving revenues beyond N2 billion from six products. Within two years, we emerged as one of the leaders in Nigeria’s insurance market, reporting directly to the Group CEO.Key Achievements:- Led a successful 100-day people integration plan, contributing to the Group executives' achievement of over 56% year-over-year revenue growth and a 14% profit contribution in Africa.- Implemented a Group Talent strategy that doubled the succession pool depth and achieved over 75% succession readiness by 2016.- Recruited 142 advisors in 12 months, facilitating a timely and budget-compliant retail launch in Q4 2014. - - Developed and obtained executive approval for a customer-focused HR service model.- Maintained advisor attrition levels under 10% over a year, outperforming the industry average of over 13%. This excellence in employee conditions earned us the Top Employer award in 2015.

Hired for an initial six-month contract to conduct a comprehensive HR audit alongside the Managing Director, I identified and addressed gaps in processes and practices. This role included advising the Head of HR on implementing advanced people practices for key clients in the petroleum marketing industry.Key Accomplishments:- Implemented a new bonus system, reducing driver attrition by 40% and improving turnaround time by 25%.- Successfully trained 11 line managers in the Balanced Scorecard approach.- Enhanced metric reporting led to a 30% increase in income over six months, compared to the previous year.- Conducted an HR audit, restructured the organization, and established a role library.- Overhauled the performance management system, including training line managers on the Balanced Scorecard approach.

As part of my role reporting to the HR Director, I led the implementation of company-wide in-house learning programs and provided learning consultancy to HR business partners overseeing pilot, cabin services, and engineering divisions. My responsibilities also included managing a learning facilitator and an administrator.Key Accomplishments:- Centralized training budget management, resulting in a N12M Industrial Training Fund (ITF) payment refund.- Launched six in-house training programs, achieving a 90% attendance rate and over 75% satisfaction.- Pioneered the integration of psychometric testing into the recruitment process, contributing to a 50% increase in service length for new hires within a year.- Developed a comprehensive competency library, enhancing the achievement of Personal Development - -- Plans from under 10% to 50% through improved competency matching.

Lagos

As a founding consultant, I spearheaded project management and implementation for prominent oil & gas and tobacco manufacturing clients.Key Achievements:- Successfully reorganized and redesigned HR for a leading Oil & Gas client, cutting operational expenses by over $2M and ensuring timely completion of Integration Project Phase 2, coinciding with the Oracle ERP implementation. This included collaborating with the COO in project board reconstitution.- Attained 90% of the $10M Year 1 sales target within the first 11 months for a startup petroleum marketing company. This involved establishing the business and managing IT infrastructure within the initial three months of operations.

Led the Training & Development (T&D) unit, responsible for 50% of the company's revenue. Managed a team comprising 2 facilitators, a training administrator, and over 12 external facilitators.Key Achievements:- Secured two training Service Level Agreements (SLAs) with an insurance company and a telecom services provider, generating over N30M in income.- Sustained the division's 60% revenue contribution and achieved a 20% increase in revenue compared to the previous year.- Enhanced internal training delivery capacity, reducing reliance on external facilitators and cutting their fees by 25%.- Implemented the Worksite administrator model, leading to a reduction of over 50% in customer complaints within the first three months.

Lagos, Nigeria

Managed the delivery of soft skills and Microsoft Office training to over 300 employees, including more than 100 internal staff and over 200 employees at partner retailer stores nationwide. Recognized for my contributions, I was promoted to HR Trainer within 9 months, reporting to the Training Manager.Key Accomplishments:- Directly contributed to achieving over $1M in profit through a 33% reduction in production costs of recharge vouchers, following the introduction of virtual airtime vending.- Successfully trained over 50 IT 'super-users' in MS SharePoint portal usage.- Actively participated as a team member in the virtual airtime top-up solutions project, a pioneering initiative in the industry.

Lagos, Nigeria

Oversaw a team of more than seven trainers at Aptech Victoria Island (an ISO 9001:2000 certified education and training institute founded in Mumbai, India, established in 1986). The institute has trained over 7 million students globally across 40+ countries. In this role, I reported to the Branch Manager at Victoria Island, Branch Office..Key Achievements:- Led the flagship IT diploma program (ACCP), achieving an 85% pass rate among over 400 students, with 30% attaining distinctions.- Earned a trainer capability rating of above 3 out of 4 on the Lickert scale.- Successfully conducted a career training program for over 120 students across six classes, ranging from Beginner to Advanced levels.

Bachelor Of Science

Diploma