Emeka Everest Email & Phone Number

Lagos State, Nigeria

* Create user accounts and assign relevant licenses.* Educate users on how to use M365 services. * Troubleshoot and resolve access issues.* Monitor license status and ensure prompt renewal.

Lagos, Lagos State, Nigeria

*Responsible for second level support on issues relating to account outlook/email configurations, IP mapping/port forwarding, cctv/server configuration etc.*Develop educational materials to guide customers on how to maximize our self service features.*Manage and maintain office tools (PCs, headsets, etc) and make recommendations where necessary.*Follow up with relevant departments to ensure escalated issues are promptly addressed and resolved.*Core In- House trainer for new and existing staff.*Primary User Acceptance tester and product support. Responsible for testing all Swift products prior to launch. E.g ERP solution integration, RedCheetah Applications, New Service plans etc.*Responsible for second level support on issues relating to account outlook/email configurations, IP mapping/port forwarding, cctv/server configuration etc. *Develop educational materials to guide customers on how to maximize our self service features. *Manage and maintain office tools (PCs, headsets, etc) and make recommendations where necessary. *Follow up with relevant departments to ensure escalated issues are promptly addressed and resolved. *Core In- House trainer for new and existing staff. *Primary User Acceptance tester and product support. Responsible for testing all Swift products prior to launch. E.g ERP solution integration, RedCheetah Applications, New Service plans etc.

Lagos, Lagos State, Nigeria

* Provided IT support to clients with internet, network-related issues, and system connectivity.* Maintained over 85% first call resolution consistently across platforms. (On phone, Correspondence and Social media).* Ensured prompt escalation on issues that requires advanced troubleshooting and collaborations.* Follow up with customers and provide periodic updates on pending requests.* Provided IT support to clients with internet, network-related issues, and system connectivity. * Maintained over 85% first call resolution consistently across platforms. (On phone, Correspondence and Social media).* Ensured prompt escalation on issues that requires advanced troubleshooting and collaborations. * Follow up with customers and provide periodic updates on pending requests.