Partnered with Paychex, Inc. (the largest HR company for small to medium-sized businesses) to develop their Retirement Services platform. Currently running 2 separate scrum teams (~ 10 people per team) as both the Scrum Master and Project Manager with 6+ direct developer reports. Working within the SAFe Agile framework in conjunction with additional internal scrum (Mindex) and external scrum (Paychex) teams.I’m still new! More details to come.

Successfully confer with clients on career goals, assessing skill sets, addressing roadblocks, and collaborating on appropriate upskilling and self-branding for prospective employers.- Craft eye-catching resumes, biographies, LinkedIn pages, and cover letters resulting in hundreds of successful hires.- Maintain expertise in industry trends, emerging cultural shifts, intersectionality of various markets with HR industry standards, and continuing education to stay current and… Show more Successfully confer with clients on career goals, assessing skill sets, addressing roadblocks, and collaborating on appropriate upskilling and self-branding for prospective employers.- Craft eye-catching resumes, biographies, LinkedIn pages, and cover letters resulting in hundreds of successful hires.- Maintain expertise in industry trends, emerging cultural shifts, intersectionality of various markets with HR industry standards, and continuing education to stay current and competitive.- Create and maintain productive relationships with employers, other career specialists, and community leaders to foster positive and a mutually beneficial public relations lifecycle. Show less

Took over a large-scale Salesforce implementation project with primary focus on the Sales and Customer Excellence Teams with smaller projects addressing Marketing Cloud, Literature Portal, Events, and NICE telephony integration.- Successfully ran a robust team of over 20, including Accenture developers, on the last leg of a 2-year Salesforce implementation and achieved all MVP functionality goals in order to transition into a consistent maintenance mode.- Optimized sprint and… Show more Took over a large-scale Salesforce implementation project with primary focus on the Sales and Customer Excellence Teams with smaller projects addressing Marketing Cloud, Literature Portal, Events, and NICE telephony integration.- Successfully ran a robust team of over 20, including Accenture developers, on the last leg of a 2-year Salesforce implementation and achieved all MVP functionality goals in order to transition into a consistent maintenance mode.- Optimized sprint and meeting cadence and incorporated more agile principles – transitioning away from legacy waterfall project management. Kickstarted true daily scrums, story point estimation, stakeholder communications, sprint planning, and meaningful sprint and team retrospectives.- Worked directly with the Process Manager on developing and defining a SDLC best practices document, and implementing these streamlined processes with local and global teams.- Mentored a Junior Scrum Master to take over once in maintenance mode. Show less

Transitioned a waterfall team of 9 developers and 6 testers to incorporate Scrum while aligning team goals and maintaining good communication. Owned and optimized the company’s flagship E-Discovery product (desktop + web) from requirements gathering to retrospectives. Led other side projects ad hoc depending on organization’s needs.- Manage flagship product team during a tumultuous turnover period, hitting project milestones despite resourcing issues, and incorporating process… Show more Transitioned a waterfall team of 9 developers and 6 testers to incorporate Scrum while aligning team goals and maintaining good communication. Owned and optimized the company’s flagship E-Discovery product (desktop + web) from requirements gathering to retrospectives. Led other side projects ad hoc depending on organization’s needs.- Manage flagship product team during a tumultuous turnover period, hitting project milestones despite resourcing issues, and incorporating process improvements to streamline development moving forward.- Hold governance over multi-site teams (Texas, New York, India, Russia, and Argentina) and iteratively improve development and communication processes by transitioning the teams from Waterfall to Scrum and Agile methodologies. - Improved cross-team communications, and optimized scheduled meetings in order to provide more meaningful insight to stakeholders, incorporating improved UI/UX reducing rework and increasing attention to technical debt.- Use data-driven approaches to identify key metrics, and report findings to executive leaders on project progression, timelines, and roadblocks for critical initiatives to improve accountability and mitigate variance in project scope.- Side Project: Performed research, information gathering, and workflow analysis on an issue regarding revenue bleeding. Pinpointed problem area, worked with a small team to develop a new user-friendly time entry system, and improved billable time entry by 30% resulting in increased profitability each month.- Coordinated release schedule with the Release Manager and Systems team for major and minor iterations, collaborated on user manuals and technical documentation, worked with a PMO on creating a project dashboard for communicating project statuses to executive leadership, and maintained various reports, RAID log, and documentation to be CMMI audit compliant. Show less

Managed all customer experiences from purchasing, service, and appreciation events for a multi-million-dollar high-volume group of dealerships. Oversaw all training initiatives related to staff interaction with the customer, brand compliance, bonus structures, amenities, KPI tracking, and online brand presence.- Nissan “Award of Excellence” winner, 2017, for being in the top 5% of all Customer Experience Directors based on various industry awards received and customer ratings on sites… Show more Managed all customer experiences from purchasing, service, and appreciation events for a multi-million-dollar high-volume group of dealerships. Oversaw all training initiatives related to staff interaction with the customer, brand compliance, bonus structures, amenities, KPI tracking, and online brand presence.- Nissan “Award of Excellence” winner, 2017, for being in the top 5% of all Customer Experience Directors based on various industry awards received and customer ratings on sites like DealerRater, Edmunds and Cars.com.- Developed, analyzed, and communicated to staff all KPI targets and individual achievement statuses. Created various processes to improve the client experience based on survey feedback and online reviews.- Spearheaded a mentorship program that allowed efficient and informed cross-departmental promotions and lateral shifts while improving staff morale.- Consumer Satisfaction Award recipient – 2016, 2017; DealerRater Dealer of the Year recipient – 2016; Edmunds 5 Star Dealer Award recipient – 2016, 2017. Show less

Worked in product development for a game streaming software startup company. Worked with stakeholders to determine optimal market placement, competitor research, user feedback and testing, and communicating information to stakeholders.- Collaborated with various industry personalities, business partners, and gaming studios to leverage pain points in streaming into a value-driven user platform.- Performed requirements gathering, market research, and user feedback documentation to… Show more Worked in product development for a game streaming software startup company. Worked with stakeholders to determine optimal market placement, competitor research, user feedback and testing, and communicating information to stakeholders.- Collaborated with various industry personalities, business partners, and gaming studios to leverage pain points in streaming into a value-driven user platform.- Performed requirements gathering, market research, and user feedback documentation to drive the product direction and providing optimal UI/UX.- Created unique content and programming with well-known streamers, industry professionals, and special-interest personalities to drive significant traffic to the platform and provide investors and stakeholders with valuable information. Show less

- Structured practical HR and office management initiatives and policies for a medical tech startup company from the ground up.- Researched and implemented competitive benefits and salary packages for attracting top development talent. Customized packages - health, dental, vision, gym, and customized Aflac packages.- Created and maintained all HR documentation forms, reimbursement reports, billing invoices, travel itineraries for prospective hires, and job posting accounts.-… Show more - Structured practical HR and office management initiatives and policies for a medical tech startup company from the ground up.- Researched and implemented competitive benefits and salary packages for attracting top development talent. Customized packages - health, dental, vision, gym, and customized Aflac packages.- Created and maintained all HR documentation forms, reimbursement reports, billing invoices, travel itineraries for prospective hires, and job posting accounts.- Facilitated diversity training and HIPAA compliance education to ensure an inclusive workspace, and progressive office space.- Managed Social media accounts and solely managed on platforms such as Twitter, Facebook, and our website - blog writing, event tweets, e-mail campaigns, and marketing blurbs. - Additionally, held multiple sensitivity and diversity training sessions, as well as HIPAA education courses. - Managed the executive calendars, Accounts Payable, travel itineraries, procuring office space and furniture, conference and event planning, accounting, asset purchasing/control, and employee reimbursement management/policies. - Coordinated candidate travel, interviews, new hire paperwork, and payroll setup. I also streamlined department communications, directed our Agile and Kanban procedures, as well as optimized our budget and daily expenditures. Show less

Contract/ConsultantOversaw all project coordination for over 200 new AT&T projects via milestone tracking and pipeline reports, timely escalations, and monitoring cross-functional project team members. Managed cycle times for essential project milestones and adjusting project plans and/or resources to meet the project needs.

ContractManaged daily operations of a receivership hotel, managed all hotel employees including front desk, housekeeping, shuttle drivers, and customer service representatives. Recruited, staffed, trained, and created employee training documents in all departments. Duties also included: tracking occupancy rates, developing pricing strategies, running promotional campaigns, local businesses networking and contract negotiation, developing customer service strategies and policy training… Show more ContractManaged daily operations of a receivership hotel, managed all hotel employees including front desk, housekeeping, shuttle drivers, and customer service representatives. Recruited, staffed, trained, and created employee training documents in all departments. Duties also included: tracking occupancy rates, developing pricing strategies, running promotional campaigns, local businesses networking and contract negotiation, developing customer service strategies and policy training. STR reports showed occupancy improved 207.1% and Rev PAR up 108.4% on average since employment at the hotel. Show less

ContractWorked for an established Canadian SaaS company on a new customizable project management software that endeavored to improve communication between the development and business teams of our clients. As a new product, performed duties related to Scrum Master, Product Owner, Client Training, QA, and Technical Writer.- Incorporated Agile and Scrum methodologies with a new team, implementing and running the daily standups, retrospectives, QA testing, UAT testing, creating the… Show more ContractWorked for an established Canadian SaaS company on a new customizable project management software that endeavored to improve communication between the development and business teams of our clients. As a new product, performed duties related to Scrum Master, Product Owner, Client Training, QA, and Technical Writer.- Incorporated Agile and Scrum methodologies with a new team, implementing and running the daily standups, retrospectives, QA testing, UAT testing, creating the client online university, product certification, and client requirements. Show less