Emelda Dellafosse Email & Phone Number

As a Plan Sponsor Representative at AIG, I delivered timely and accurate responses to inquiries, resolved issues, and educated customers on plan features and benefits. I leveraged my interpersonal communication skills to build rapport and trust with customers, and to collaborate effectively with internal and external partners. I also contributed to the improvement of customer service processes and procedures, and to the achievement of team and organizational goals.I have over 8 years of experience in the insurance industry, working at AIG in various roles. I have developed a passion for customer service and a commitment to excellence and continuous learning. I have gained valuable experience and skills in the retirement services sector, providing exceptional support and satisfaction to plan sponsors and participants. I am a customer service professional who can adapt to changing needs and environments, and who can work with a team of professionals to provide the best service possible.