Principal Director
CurrentResponsible for developing and overseeing a key client delivery team in order to meet operational goals and objectives. Listen carefully to client input, and translate that input into solutions. Map solutions into understandable and executable roadmaps. Solicit continuous feedback from team members to ensure tasks are well understood and efficiently executed. Work with client to ensure services are performed in keeping with their regulatory requirements, and that results meet their operational expectations. Review processes frequently with clients with an eye to increasing efficiency, consistency, and accuracy through the use of automation and the adherence to process. Hire talent that will not only take direction but provide input along the path to a successful outcome. Instill trust and encourage ownership on the part of the delivery team, thus shaping and maintaining organizational values.
