Emelia Zupan Email & Phone Number

Lowell, Arkansas, United States

Field incoming calls from customers and associates to input wire transfer requests with speed and accuracyVerify wiring instructions for all transfer to ensure funds are transferred to the correct beneficiary and institutionInput and complete orders for foreign currency purchases and redemption for customers' upcoming travelCooperate with a team of 10 to process all customer and associate requests by the end of each business dayAssist teammates and associates with troubleshooting problems related to the wire transfer program

Bentonville, Ar

Operated the telephone system to answer emergency and nonemergency calls from internal and external customersInput confidential information accurately using touch typing at up to 80 WPMAnalyzed and communicated sensitive information to emergency personnel during high-stress situationsConveyed the severity of in-progress situations with emergency personnelMaintained the confidentiality of customer's private personal information including social security numbers, dates of birth, warrant status, operator license numbers, and more

Fayetteville, Arkansas, United States

Hired, trained, scheduled, and oversaw 50 student staff membersOversaw the scheduling, set-up and strike, and presentation of all events at the Faulkner Performing Arts Center including FPAC Presents, Music Department concerts, and outside rentalsCoordinated all travel and hospitality arrangements for the FPAC Presents seriesContracted and scheduled rental requests from external groups and companiesPublicized all FPAC events through regularly scheduled electronic newsletters and social media posts

Bentonville

Assisted the Events Manager in all planning facets, including detailing events in Delphi and distributing BEOsServed as a day-of point of contact for clients of both small and large eventsLed an event server team of both 21c teammates and temporary staffers to execute flawless serviceCreated and submitted monthly expense and travel reports for the Area Director of Food & Beverage

Rogers, Ar

Developed and implemented new events for club members including Music on the Patio, Trivia Night, and a chili cookoffCoordinated with executive management to finalize event details

Fayetteville, Arkansas Area

Served as a point of contact between the residential staff and the program staffFacilitated group discussion about life experiences and higher education with a group of 10 young womenMaintained residential staff morale throughout a six-week residential program

Served as a point of communication between 8 other executive board members and the director of Student ActivitiesEnforced the accountability of other executive board members to the organization and their teams

Facilitated group discussion about education and life experiences for a group of 10 womenSupervised a group of about 150 high school students in daily activities

Coordinated with the director and graduate assistant of Student Activities to put on two large, sold out shows by Nick Cannon's Wild N Out and Panic! At The DiscoUnited a group of general members to attend and volunteer at SAB eventsMaximized the efforts of team members to win SAB Team of the Year

Produced public relations materials to inform the community about gallery eventsCollaborated with the director and other staff to promote the gallery and exhibitionsCreated numerous press releases and a bi-annual newsletter

Assisted in managing the Student Activities Board social media outlets such as Facebook, Instagram, and TwitterIncreased followers on all social media platforms throughout the school year

Ms In College Student Personnel Services

Bachelor Of Arts (B.A.), Public Relations

Activities and Societies: Student Activities Board, Student Government Association, Lambda Pi Eta, Presidential Leadership Fellows