Emelia D. Email & Phone Number

Toronto, Ontario, Canada

Accra, Greater Accra Region, Ghana

• Performed functions similar to a Business Analyst and supplier Engagement where I analyzed and leveraged new business opportunities within the territory, aligning with strategic objectives.• Implemented and monitored innovative sales and promotional strategies, increasing market share and profitability.• Managed sales performance, consistently exceeding targets, and retained customers, increasing Tom card customer base with a 43% penetration rate.• Prepared detailed monthly reports for informed management decision-making.• Conducted regular site visits to clients, ensuring needs were met and fostering strong relationships.• Analyzed Sales Data for Analysis: Analysed sales data to identify trends, measure the effectiveness of sales strategies, and provide actionable insights. Presented data-driven recommendations to senior management to support strategic planning and decision-making. Improved sales reporting processes to enhance data accuracy and timeliness.

Ghana

• Created customer orders and ensured prices on orders corresponded with agreed prices.• Managed customer complaints and inquiries, providing timely resolutions.• Generated proforma invoices and invoiced all mining consignments.• Adhered to standard guidelines to handle customer requests and inquiries.

Accra, Greater Accra Region, Ghana

• Led brand management efforts, including the launch and promotion of new products, which resulted in a 25% increase in market penetration.• Coordinated marketing campaigns that strengthened brand visibility and enhanced consumer engagement.• Built and maintained relationships with strategic partners to drive brand success and expand market reach.

Ghana

• Provided and educated customers with up-to-date products and service information.• Obtained and maintained client information by answering client questions through emails, telephone and face to face as well as interviewing clients and verifying clients’ information.• As a team leader, interactions between team members and callers were monitored periodically to ensure quality assurance standards. • Disseminating information to team members to ensure customers were updated accordingly, evaluating team members’ performance and providing them with the feedback.• Supervised 21 team members and ensuing they are well motivated.

Master Of Professional Studies, Anaytics

Master Of Business Administration - Mba, Marketing

1St Degree, Bachelor In Business Administration