Emelia Downs Email & Phone Number

United States

• Effectively solve customer inquiries via in-app chat, messaging and email using Salesforce• Hold a high bar for Support when owning customer concerns and interactions• Identify, document, and follow up with engineers on product bugs and features defects• Advocate for customers by identifying trends and suggest improvements to processes,policies and products• Recognize errors and draft improvements to content in the external Support Center andinternal documentation• Collaborate with members of other teams to solve issues and ensure team efficiencies

• Responsible for conducting all event communications and exhibit space for Techtextil North America and Texprocess Americas trade shows under Sales Manager• Analyze industry trends to accurately target new prospects within the appropriate markets • Leverage CRM to establish contact with decision makers and log all ongoing communication• Act as daily point of contact for exhibitors, tracking payments, communicating event updates, and general event coordination

Atlanta, Georgia, United States

• Coordinated and maintained company’s social media and press releases• Managed all inbound sales leads and product inquires• Assisted sales team with industry research for customer and prospect meetings• Maintained fabric library database including a full reorganization of all fabric headers

Atlanta, Georgia, United States

• Designed original patterns for rugs, pillows, and other home goods using Adobe Photoshop and Illustrator • Reworked patterns and performed color correction to achieve final designs• Responsible for design, set up, and take down of displays for market shows at AmericasMart Atlanta

Atlanta, Georgia, United States

• Worked with social media manager and seamstress team to address client concerns• Curated custom swatch books for client presentations • Assisted with event setups in an independent fast pasted environment