Leading and supporting e-commerce teams in their digital and technical transformations as well as in upgrading their e-commerce tech stacks - both full replatforming but also implementation of specific services such as e-commerce platform, ERP, WMS, CMS, CRM and more. 10+ successful technical launches.Projects include:• Tech Lead / H&M Portfolio Brands• Head of Tech / Xlash Cosmetics• Technical Project Lead / Eytys• Head of Digital / PS of Sweden• Interim Site Manager / Twistshake• Technical E-commerce Project Manager / Verso Skincare

Lecturer and Course Director for the course Tech x Growth within the Growth Marketing Program.

Lecturer and Course Director for the course Tech x Growth within the Growth Marketing Program.

As Technical E-commerce Consultant at Beyond Retail, I was consulting and helping brands with their digital transformations and technical e-commerce challenges. My role was to manage technical projects or developments, and I usually acted bridge between the brand and their technical partners. My main focus was integrations, e-commerce platforms, systems or solutions and general support and advisement around tech. As the Technical E-commerce Consultant, I worked with brands like iDeal of Sweden, Mini Rodini, Odd Molly & Tiger of Sweden.

As the Head of Customer Success at Volumental, my main role was to ensure the success of our customers using our 3D foot scanner and its connected services. My main responsibility was to build the company’s customer success and support structure from the ground up including support system, educational platform, vision and execution plan. I also acted as the bridge between our customers and the product development team, incorporating our customers’ feedback and data in our roadmaps.My role also included increasing engagement around our product and ensuring our customers were using our product successfully by leading onboarding training sessions and presentations, creating training material and user guides.

As the Customer Success & Insights Manager at Tictail, I lead and supported the Customer Success team members in both the short-term, daily tasks but also in the long-term vision of the team's goals. My responsibilities were also to manage all customer support data, analyze our customers' experience and behaviour, and work closely with product and marketing teams to incorporate the customer feedback in to our roadmaps. Part of this was also to make presentations and present these customer insights to the rest of the organization. My main role was really to make sure that we built a product that our customers wanted and needed.My responsibilities were also to set a structure for the Customer Success team, creating and enforcing the long-term and short-term roadmap goals and strategy. I was managing and supporting the team members in all projects within the team and I was overseeing all the systems accessible for the team. My role also included education and support for our customers to make them become as successful through Tictail as possible. I held Tictail courses together with our ambassadors, attended meetups and had private sessions to help customers make the most out of Tictail. I also helped customize the themes for our customers: creating landing pages, custom pages, navigations, JavaScript workarounds etc. Connecting with our customers over our different channels made me and my team a powerhouse of customer feedback and knowledge.

As a Marketing Assistant at Tictail, I helped the marketing team with outreach and communication with our customers and partners. I created marketing and campaign plans and strategies and executed on the actions required to reach our goals. My role was also to support and educated our customers to make the most out of Tictail.

During my internship period at Hyper Island, I joined Tictail for 3 months of internship in the Marketing team. My role was to help the Marketing team with collaborations and campaigns, and community outreach. I was also helping our customers over support and educated them about the Tictail platform.

- Managing e-commerce flow and customer experience- Adding and promoting products- Inventory management- Communication with suppliers and partners- Developing and coding parts of the webshop layout- Campaign strategy and execution- Webshop analytics and sales data

Internship within the e-commerce department of Rodebjer.

- Assistant in charge of all female UK brands- Order management between supplier and Nelly- Content management for website: adding product description and information, uploading product imagery