Emelie Tu Email & Phone Number

Sweden

Gothenburg, Västra Götaland County, Sweden

- Leading and developing customized solar energy projects through all phases, including sales, planning, procurement, and implementation.- Ensuring all solution proposals meet both the client's specific needs and the industry's requirements, as well as relevant laws and regulations.- Developing and maintaining a robust pipeline of leads through networking, referrals, and community outreach events.- Collaborating with technical teams to ensure smooth project implementation and customer satisfaction.

Gothenburg, Västra Götaland County, Sweden

- Developed and launched an e-commerce platform on Shopify for sportswear apparel, resulting in increased brand visibility and customer engagement.- Managed all aspects of the Shopify store, including product listings, inventory management, and customer service, ensuring a seamless shopping experience.- Managed and nurtured client relationships, ensuring high levels of customer satisfaction and loyalty.- Conducted market research and analysis to identify growth opportunities and adapt to changing market trends.- Developed and implemented strategic marketing initiatives that drove sales growth and expanded market reach.- Collaborated with cross-functional teams and stakeholders to optimize product offerings and enhance customer experience.

New York, United States

• Managing, providing technical support, and analyzing WELL Accredited Professional (AP) Program user experience, using Zendesk with over 20,000 inquiries per year. • Managing and developing internal quarterly user experience blueprint for projects and programs: WELL AP Program with over 22,000 registered WELL APs, Membership program with over 500 registered organizations, and WELL Faculty with over 450 industry professionals across 125 countries in EMEA, Canada, US, and Asia. • Gathering client feedback, and data analyzing pain points in products and programs while utilizing Zendesk Analytics, HubSpot, Microsoft Excel, and PowerPoint to identify and develop behavioral and transactional data-driven technical proposals, strategies, and practices to increase conversion and improve overall customer experience. • Partnering with senior management and third-party stakeholders to provide feedback on performance and guidance for technical and operational product improvements, while developing business marketing strategies of continual improvement. • Project managing five departments process to launch of the customer community forum, using Mighty Networks platform. • Creating SOP documents, framework, and practices to advance the customer community forum to produce content, articles, and FAQs, engage stakeholders in peer-to-peer discussions, and join IWBI webcasts with over 800 participants per session. • Self-starter, critical thinker, and problem-solver who is driving products and programs to increase client satisfaction. Comfortable to work independently and collaboratively as a team player with strong interpersonal skills and a genuine approach to helping others.

New York, United States

• Managing, providing technical support, and analyzing WELL Accredited Professional (AP) Program user experience, using Zendesk with over 20,000 inquiries per year.• Leading and developing internal quarterly user experience customer success blueprint for projects and programs: WELL AP Program with over 22,000 registered WELL APs, Membership program with over 500 registered organizations, and WELL Faculty with over 450 industry professionals across 125 countries in EMEA, Canada, US, and Asia.• Gathering client feedback, and data analyzing pain points in products and programs while utilizing Zendesk Analytics, HubSpot, Microsoft Excel and PowerPoint to identify and develop behavioral and transactional data-driven technical proposals, strategies, and practices to increase conversion and improve overall customer experience.• Partnering with senior management and various stakeholders to provide feedback on performance and guidance for technical and operational product improvements, while developing business marketing strategies of continual improvement.• Creating framework and practices to advance the WELL Community Forum, using inSided’s platform to produce content, articles, and FAQs, to engage stakeholders in peer-to-peer discussions and join IWBI webcasts with over 800 participants per session.• Embracing curiosity, critical thinking, and creativity to insight methodologies and driving products and programs to increase client satisfaction. • Self-starter, critical thinker, and problem-solver who is comfortable both working independently and collaboratively as a team player with strong interpersonal skills and a genuine approach to helping others.

New York, United States

• Maintaining Customer Relationship Management (CRM) database process for a $250M staffing firm in over 20 offices in the US and UK.• Expanding our client portfolio and staffing services by sourcing and screening 100+ candidates daily to fill job postings, using LinkedIn.• Analyzing 600+ clients’ data, generating reports of new sales markets, and presenting reports to internal team of 10 members using Google Sheets.• Partnering with Senior Vice President to distribute 2 weekly client reports to CEO, developing effective strategies to further progress sales pipeline, and establishing new growth strategies.

New York, United States

• Maintaining Customer Relationship Management (CRM) database process for a $250M staffing firm in over 20 offices in the US and UK.• Expanding our client portfolio and staffing services by sourcing and screening 100+ candidates daily to fill job postings, using LinkedIn.• Analyzing 600+ clients’ data, generating reports of new sales markets, and presenting reports to internal team of 10 members using Google Sheets.• Partnering with Senior Vice President to distribute 2 weekly client reports to CEO, developing effective strategies to further progress sales pipeline, and establishing new growth strategies.

New York, United States

- Developed and implemented data-driven sales strategies, resulting in a 25% increase in pipeline growth and establishment of new market opportunities. - Leveraged advanced market research techniques, including LinkedIn Sales Navigator and proprietary tools, to identify and qualify high-potential client prospects, leading to a 30% expansion of the client portfolio. - Designed and executed a comprehensive business operation plan, streamlining processes and improving team efficiency by 20%. - Conducted in-depth market analysis to identify emerging trends and competitive landscapes, providing actionable insights that informed strategic decision-making at the executive level. - Collaborated cross-functionally with sales and marketing teams to align strategies and maximize business development efforts, resulting in a 15% increase in successful client acquisitions.

New York, United States

• Developed financial reports and financially managed +400 client portfolios over 10 insurance carriers.• Created weekly presentations, prepared documents, and meeting materials.• Led meetings with internal staff to ensure timely completion of projects using SmartOffice, Microsoft Excel, and PowerPoint.• Partnered with CEO and underwriters to maintain client information, along with updating HIPAA, W-2, and 1099 forms.• Elevated social skills and abilities by working collaboratively with all levels of internal management and staff.

Gothenburg, Vastra Gotaland County, Sweden

• Supported the Swedish multinational manufacturing corporation, Volvo Group's Truck production, with over 190,000 units annually, by building 140 trucks daily on an assembly line.• Installed computers, wheels, mounting front frames, and filled fuel by partnering with a team of six.• Supported "Safety First", "Customer Focused" and a "Continuous improvement" culture

Oakland And New York, Usa

- Provided comprehensive childcare for families with children, aged 4, 5, 7, 11, and 14, ensuring their safety, well-being, and development.- Organized and executed daily schedules, including educational activities, outdoor play, and creative projects, fostering a stimulating and nurturing environment.- Assisted with homework and school projects, supporting the children's academic growth and development.- Managed household tasks such as meal preparation, laundry, and light cleaning, maintaining a well-organized and efficient home environment.- Coordinated with parents to align on childcare strategies and ensure consistent routines, enhancing the overall family dynamic.- Developed strong interpersonal and communication skills, effectively managing the needs and expectations of both children and parents.- Adapted to a multicultural environment, leveraging my background to provide culturally enriching experiences for the children.

Gothenburg, Sweden

• Managed and maintained inventory and materials to operate dining experience for World's Largest Youth Handball Tournament: Partille Cup.• Managed, organized, and coordinated team of 10 people to serve 200 handball guests daily.

Bachelor Of Science - Bs, Business Economics

Activities and Societies: Vice-President for Pace RotaractUndergraduate thesis: How Does Enrollment in Plastic Deposit Schemes Affect.

Study Abroad, Business Economics

Relevant Coursework: Consumer Behavior, Management Accounting, Intermediate Microeconomics, and Cross-Culture Management

Business Economics, Business Economics

Activities and Societies: Co-Founder and Marketing Director for our own company, sponsored by Young Entrepreneurs