Augustine Emelue Email & Phone Number

Antrim, GB

United Kingdom

Calgary, Alberta, Canada

• Assist 5 deal teams in Auto and 3 deal teams in REF in lending activities, including financial analysis, letter of credit processing, and loan documentation.
• Review loan documents and ensure their completeness before uploading them for further processing.
• Monitor compliance with lending policies and regulations to mitigate risk.
• Conduct periodic loan reviews to assess the creditworthiness of clients and identify potential issues.
• Liaise with internal stakeholders and clients to resolve issues related to lending activities.
• Maintain accurate records and reports of all lending activities for reference and audit purposes.

Calgary, Alberta, Canada

• Provided customer service to personal banking customers, offering solutions for everyday banking needs, lending, and advisory services.
• Built and maintained strong client relationships, increasing customer satisfaction and retention.
• Acted as the primary point of contact for small businesses seeking loan transactions below $100,000 and assisting with the account opening and merchant preparation requests.
• Demonstrated extensive knowledge of banking products and services, effectively communicating and promoting them to customers.
• Managed customer inquiries and requests, both digitally and in person, consistently meeting and exceeding service level targets.
• Conducted thorough financial assessments and provided personalized recommendations to customers to help them achieve their financial goals.

Calgary, Canada Area

• Resolved all escalated customer requests by collaborating with other teams and departments.
• Conducted compliance reviews of all internal accounts at EOD to ensure their proper usage and promptly reported any discrepancies.
• Attended to all customer requests promptly, providing effective solutions and achieving high customer satisfaction.
• Trained and mentored new customer service representatives, improving overall team performance and reducing customer complaints.

Calgary Campus

• Strengthened customer relationships by providing exceptional service and support, resulting in a high customer retention rate.
• Educated customers on digital tools and resources to enhance their experience and achieve their goals.
• Resolved customer issues promptly and effectively, ensuring customer satisfaction and loyalty.
• Proactively identified opportunities to improve customer service processes and implemented adequate solutions.
• Consistently exceeded performance targets, including response time, customer satisfaction ratings, and sales goals.

Calgary, Canada Area

• Successfully sold premium Sony televisions, averaging 32 product sales per week.
• Utilized merchandising techniques and brand advocacy to promote Sony products to customers at Best Buy.
• Conducted product training sessions for Best Buy sales associates and managers as the in-store Sony expert.
• Assisted store associates in recommending and selling Sony TV products by showcasing their features and benefits.

Aba, Abia State

• Grew the branch's mass market portfolio to over 25,000 retail customers and a balance of 13.3M CAD, resulting in an 11% growth by Q1 2018. Built credibility, reliability, and professional relationships with existing.
• Provided credit facilities such as personal loans, credit cards, asset leases, and mortgages to qualified customers, surpassing the target of one consumer loan per month.
• Cross-sold and upsold the bank's products, resulting in a minimum of 20 new account sales per month and a 20% increase in product holding and customer loyalty by Q2 2018.
• Exceeded sales targets by opening over 500 new accounts (including checking, savings, and corporate) within 6 months through sales referrals and excellent customer service delivery.
• Reviewed, monitored, and recovered existing non-performing and provisioned loans in the branch, resulting in a 17% reduction in NPL and a 7% increase in the branch's profit.
• Placed 150 to 200 outbound calls to clients weekly and sold lifestyle products such as insurance, health care, financial, vacation, and entertainment.

Aba, Abia State

• Grew the bank's customer base by opening 5000+ regular savings and current accounts through effective relationship management and deep knowledge of the bank's products and services.
• Maintained a 95% customer retention rate by providing prompt, accurate, and exceptional customer service.
• Expedited resolution of customer complaints on CRM, ensuring they met or exceeded expected service level agreements.
• Promoted and sold the bank's products to customers while ensuring timely and accurate processing of new accounts within 24 hours.
• Increased the usage of ADCs (Automated Delivery Channels) by warehousing and issuing chequebooks and ATMs to customers.

Aba, Abia State

• Responded to customer inquiries at the branch, provided practical solutions, and escalated complex issues to relevant units.
• Ensured prompt delivery of customer's chequebook and ATM within the approved service level agreement (SLA) of 3 days for up-country branches.
• Maintained accurate records of newly opened accounts and customer instructions, ensuring they were filed within 48 hours for easy access by staff upon request.

Master Of Business Administration - Mba, Business Analytics Leadership, In-View

Bsc. Banking And Finance, Banking And Financial Support Services