Emely E. Email & Phone Number

GSMA Guest Experience Manager job description includes providing. professional and courteous services to hotel guests who want to make or cancel reservations, check in and out, and have their needs and concerns addressed. A Guest Experience Manager is also responsible for ensuring the highest level of guest. satisfaction and coordinating with other hotel departments to deliver. outstanding service. A Guest Experience Manager may also provide information about new things and places to explore. while staying at the hotel.

Reported to the Front Office Manager, responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plan, directed, and coordinated activities under the direction of the Front Office Manager, to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition

New York, New York, United States

Responsible for welcoming guests through check in and out of hotel including via a kiosk, receiving payment, correcting account and reservation discrepancies, and creating and canceling reservations. The Security Ambassador assists guests with social recommendations and reservations as well as with luggage, if requested, and other miscellaneous requests. The Security Ambassador is also responsible for basic security in the hotel.

Manhattan, New York

-Processed reservations by mail , telephone or central reservation system referral-Processed reservations from the sales office, other hotel departments and travel agents-Know the type of rooms available as well as the locations and layout-Know the selling status, rates and benefits of all package plans-Created and maintain reservation records by date and alphabetical order-Prepared letters of confirmation-Communicated reservation information to front desk

Manhattan, New York

-Created quotes for corporate reservations, typed and sended out contracts and follow-through with confirmations-Blocked rooms and validated clients information-Responsible for room listings and issuance of food vouchers to guests-Created individualized thank you gifts for clients and delivered them to the room-Assisted Director of Sales Department with distributing marketing material

Greater New York City Area

•Created templates for each restaurant included in the App• Managed the content execution and scheduling on Instagram, Twitter and Facebook• Responsible for contacting and emailing restaurants, organizations, and magazines to acquire media• Responsible for taking photography of the events ALIX Experience provided for the members

31-31 Thomson Ave, Long Island City, Ny 11101

-Leaded and manage a team of customer service agents-Planed, assigned and monitored work tasks for optimum team efficiency-Performed quarterly staff performance evaluations-Formulated and implemented customer service policies and procedures-Analyzed data to identify strategies for improvement of service and productivity-Ensured the consistent achievement of customer service levels and standards-Resolved escalated customer service issues

Brooklyn, New York

-Handled all cash and credit card transactions-Provided fast and efficient service at front counter-Assisted customers with their purchases-Helped count registers before handing them to cashiers- In charge of the key while on duty when cashier needed to void an item in the system.

Bachelor Of Applied Science - Basc, Hospitality Administration/Management

Associate Of Science - As, Travel Tourism/ Hospitality Management

High School Diploma, Computer Engineering

A new visions school founded on the belief of mastery of communication skills in both English and the native language is key to realizing.