Emelye Durrant Email & Phone Number

Cheltenham

I joined the team at Boston Tea Party at a very challenging time; sales were far exceeding any forecasted predictions and within its first two years broke record day/week/month/yearly sales. We are currently the highest grossing store in the business and I feel that my personal experience and determination has aided my promotion to Assistant Manager. I have developed a vast array of skills such as, relationship management, dealing with complaints, hitting KPI’s, control of EBITDA, improving YOY sales, hitting labour budgets, stock management, recruitment and training. I feel I have played a key role in helping to drive sales by marketing and have immersed myself into making relationships within the local community. I have also identified a focus of driving evening trade and have successfully organised two music nights. Throughout these endeavours I have built and developed useful contacts often through our customers. Customer relationships, I believe, are paramount and I have been actively involved in turning the store into a hub for community atmosphere.I have managed the store without the GM on its third record-breaking week and have been part of the management team throughout all of the companies’ record-breaking day/weekly/monthly/yearly sales. I have also recently been given the opportunity to run the second busiest site within the company for 3 weeks whilst their GM has gone on annual leave and in week one broke weekly record sales.

I currently volunteer for Concern Universal, an NGO that focuses on international development. I started volunteering for Concern because of their strong grass roots ethic and my interest in helping tackle international poverty. Throughout my time here I have successfully learnt how to use Microsoft Access and enhanced my overall Microsoft Office skills. I also helped organise numerous fundraising events put on by Concern and even hosted my own fundraising event, this increased my confidence, organisational skills and ability to plan. Throughout my volunteering experience I have also had to represent Concern Universal at a number of different fundraising and promotion events. My role here also involved helping out with administrative and IT tasks within Concern’s Programmes and Services Team.

Bachelor Of Arts (B.A.), International Relations

A Levels, History B, Psychology C, Law B