Customer Retention and Profitability: Achieved and consistently maintained a remarkable 95% customer retention rate while consistently surpassing profitability targets.
Operational Excellence: Directed day-to-day operations, ensuring the seamless functioning of a thriving coworking space. Process Optimization: Implemented and optimized operational processes to enhance efficiency and elevate the overall member experience.
Sales Strategy and Membership Growth: Developed and executed comprehensive sales strategies, leading to a significant increase in membership numbers. Community Engagement: Curated a diverse and engaging programming lineup to foster community engagement and enhance member satisfaction.
Workflow Management: Managed and evaluated workflow and productivity, proactively making improvements as needed. Community Building: Cultivated a vibrant and inclusive community by facilitating meaningful connections among members.

Sales Strategy and Membership Growth: Developed and executed comprehensive sales strategies, leading to a significant increase in membership numbers. Market Research and High-Value Deals: Conducted thorough market research to identify potential clients, crafted compelling pitches, and successfully closed high-value deals.Established and Fostered Key Relationships: Successfully established and maintained strategic partnerships with prominent organizations, including Apple Music, Apple TV, Telemundo, Viacom, Netflix, HBO, Harper's Bazaar, Spotify, Hulu, Paramount, Columbia Records, Sony Music, and Univision.
Revenue Generation: Spearheaded efforts that resulted in generating 100% of company revenue from 2020 through 2021, showcasing a strong ability to drive financial success. Data-Driven Insights: Created and analyzed monthly reports to identify membership offerings requiring additional promotion, thereby maximizing profitability. CRM Implementation: Spearheaded the development and implementation of a robust Customer Relationship Management (CRM) system.Strategic Contribution: Played a pivotal role in shaping long-term business strategies and goals.Financial Management: Took the lead in budgeting and financial planning processes, effectively monitoring and controlling operational expenses to ensure adherence to budgetary constraints. Alignment with Business Objectives: Collaborated closely with the Founder to align community management strategies with overall business objectives. 
Industry Growth: Identified and capitalized on growth opportunities within the coworking industry.Staff Training: Conducted comprehensive staff training on CRM usage to ensure effective member engagement and retention.

-Comprehensive Project Management: Successfully managed a $1.5 million renovation project from pre-construction to completion, demonstrating exceptional project management skills and attention to detail.-Vendor Relationship and Partnership Development: Established and maintained productive relationships with vendors and local organizations, fostering long-term collaborations and strategic partnerships.-Technology Integration and Management: Implemented and configured a CRM system (Salesforce) and an operating system (Nexudus), enhancing organizational efficiency and customer relationship management.-Pre-Sales Leadership: Led pre-sales initiatives during the construction phase, effectively driving interest and securing early commitments.-Policy and Procedure Formulation: Developed and implemented key policies and procedures, laying the foundation for operational consistency and excellence.-Financial Management and Revenue Growth: Played a pivotal role in generating substantial revenue and managing financial operations, contributing to the company's sustainability and growth.-Community Engagement and Programming: Curated engaging community events and initiatives, significantly enhancing member satisfaction and fostering a vibrant, inclusive community.-Process Improvement and Efficiency: Implemented process optimizations to enhance operational efficiency and improve the overall member experience.

-Work in studio and on location, employing Sony camera systems and Adobe software on both Mac and Windows-based systems-Offer digital imaging services including color management, clipping paths, digital assets management-Craft creative copy for websites, circulars, newsletters, print and signage.-Execute comprehensive website reviews -Develop original copy for small business Websites based on information from customers-Proofread emails, blog articles, marketing copy, and content for websites - upwards of 20 proofs per day

-Designed and launched a social program, initiated recurring customer surveys, and re-purposed video content for global use-Created systems and procedures to ensure all campaigns run smoothly-Organized and facilitated trade shows and events-Lead in planning and executing marketing projects such as email campaigns, social media marketing, trade shows, web seminars, website promotion, case studies, and content-based marketing-Coordinated marketing programs for Outpost24 CMO and partners in North America, as well as other parts of the Outpost24 marketing and sales teams around the world-Utilized both written and visual communication skills, knowledge of B2B marketing, and industry experience to creatively expand the North American market’s

-Managed entrepreneurial co-working community consisting of over 96 companies. (Gucci, Airbnb, GlamSquad, Bulova, Doodle & Code, Green Agency, Hawn Foundation, and Gilt just to name a few)-Created and curated company Instagram as well as updated other pre-existing social media platforms on a weekly basis (Twitter, Facebook, Google+)-Promoted to Marketing Liason after organically doubling our Facebook, Twitter, and Instagram account in under 6 months-Coordinated and organized meetings for potential new vendors which led to cost reduction and improved quality-Led the reporting and analytics of the social marketing tracking the steadily positive growth pattern on a weekly basis-Plan and executed community gatherings such as member lunches, happy hours and member-driven events to promote collaborations and cohesiveness within the co-working community-Maintained a high degree of client relations/customer service

-Developed systems and processes for effective project management and measurement-Supported Executive Director in business development efforts including service and Membership development-Curated engaging community programming-Participated in the ongoing development of strategic partners-Participated in the ongoing organizational strategic planning process

-Secured accounts comprised of hospitals, funeral homes, catering halls, hotels, airports, andlocal companies-Negotiated with overseas vendors to obtain flowers and supplies at the lowest cost availability-Ensured the on-time preparation and delivery of large orders for weddings, corporate events,and holiday affairs-Provided needs assessment and developed proposals and closed sales with a high degree ofsuccess-Created and launched effective promotional campaigns