• Provided consultation to MTN Talent and Development administration in the deployment and implementation of multi-modal AI courses, program design, and curated learning materials to Cornerstone/SABA LMS.• Provided CRM and ERP consultation via Zoom, Slack, G Suite, and presentations using Smartsheet, PowerPoint, and Excel. • Interpretated Qliksense analytics reports, and consumer market trends, and managed project plans, budgets, and reports.• Implemented AI Experiential Learning Models with reliable scoring metrics for course completion data analysis. • Support organizational change management modifications in (Salesforce) operations, expediting deliverables by 32%. • Managed performance metrics for the L&D team and recommended best practices for instructional design content and policies. • Ensured learning content was effective, met industry standards, and provided equal opportunities for learning outcomes.

• Utilized Microsoft Teams and Webex to update project progress to 3rd party vendors, client reps, and internal and external stakeholders and ensure seamless collaboration in overseeing the entire process from conceptualization to implementation.• Facilitated collaboration with internal learning teams to drive delivery standards across the enterprise between remote Subject Matter Experts (SMEs), design/tech teams, and leaders and ensured the delivery of all learning materials.• Developed learning solutions assets for LMS platforms (Docebo and Cornerstone/Saba) and applied innovative facilitation techniques that increased learning engagement, resulting in employee performance improvement of 29%.• Provided oversight, and operational structure ensuring workflow efficiency and effectiveness. • Recommended LMS modifications to change management (Docebo, Cornerstone/SABA), resulting in 120 fewer Instructional design hours, 32% faster deliverables, and 43% improved organizational performance. • Ensured all learning assets were Disney brand-aligned with measurable impact on operational performance.

• Facilitated learner engagement in classroom training, activities, interactive learning modules, and peer-to-peer mentoring; propelled satisfaction scores by 40%. • Simplified course delivery and assessments by developing a comprehensive tracking system that verified key performance metrics (KPI) for learners and improved passing rates by 26.8% on local and national assessments. • Mediated mild work-related impediments, and established training priorities based on analytics baseline data.• Introduced synchronous and asynchronous training curriculum and learning agenda, including course objectives, vocabulary, learning strategies, essential questions, milestones, and summarizing activities. • Evaluated evidence of learner’s comprehension and reinforced learning integrity by emphasizing ethical demonstrative skills and learning achievements.• Facilitated research projects and meliorated emerging learning theories in teaching and facilitating training practices that improve employee performance and impact business. • Established department conflict resolution performance standards, reducing team conflicts by 50% and improving department productivity by 30%.• Attended Professional development conferences, workshops, and seminars and maintained relevant connections to industry trends, consumer analytics, emerging practices and technologies, and state licensing guidelines.

• Supervised facilitators and provided oversight for remote multi-modal Instructional Design teams in developing courses for inmates' E-Learning, VILT, ILT, Webinars, and online learning programs.• Managed content and technical writing functions and partnered with Change management and Process Excellence team to clearly define agreed-upon roles and responsibilities.• Assisted New hires with course authoring, i.e., Articulate Storyline 360, Articulate Rise, Adobe Captivate Classic, Adobe Photoshop, Adobe Premiere, and Adobe Creative Suites. • Review training deliverables to ensure deliverable quality aligned with contracted project quality parameters and industry standards.• Directed the design and development of E-Learning, certifications, ILT, and Virtual ILT (VILT) courses, facilitator-led asynchronous courses, video production(Camtasia, Adobe Premiere), webinars, workshops, blended learning, and printed materials). • Leveraged surveys, descriptive, and predictive analytics to identify areas for continuous improvement, conduct Needs analysis, and identify solutions for impediments to curating, integrating, and publishing learning assets and content (LMS video formatting, mis-layered graphics, or AICC/API/SCORM non-compliance) resulting in department $12k quarter cost savings.

• Maintained and monitored Learning Ecosystem’s ERP and CRM performance reports (Salesforce), LMS & LRS documentation (i.e., course/material repository, manuals, process journals, workbooks, reference guides, course updates, and configuration modifications), and leveraged LMS assets and course authoring software (Adobe Captivate, Articulate Rise, and Storyline 360). • Mentored Instructional design Team leaders with technical tier II support, video productions, and course authoring software to ensure all instructional materials were transparent and commensurate with learning objectives and taxonomies.• Provided team guidance in best practices, and coached front-line manager(s) and team members in the daily execution of customer needs and adult learning principles/theories, adult learning Taxonomies, learning modalities, and instructional design methodologies (ADDIE, Agile, Kirkpatrick, and SAM). • Increased completion rate by 40% and overall course satisfaction scores by 37% in employee enrollment in non-mandatory, intertest-only courses.• Created VILT course, managed complex project scripts, course mappings, badges, and gamification, and integrated interactive and informal activities to achieve 90% learning engagement, resulting in a 23% improvement in course completion rates.• Worked closely with the L&D management and recruiting team to ensure that quality learning experiences exceeded targeted goals and expectations.• Recommended and implemented design thinking training improvements to HR to optimize employees' performance in targeted organization department objectives.• Provided additional mentoring and consultation ad hoc upon request.