Emem Williams Email and Phone Number

Document control specialists in storing documents. Adhering to the company's document lifecycle procedures. Archive inactive records in accordance with the records retention schedule. Retrieval of documents. Receive and process Requests for Information, or RFIs, from employees or clients. Maintain requests via tracking logs. Updates RFI procedures Create new templates. Assist project managers develop and maintain documents such as meeting minutes, drawings, specifications, approvals and related items. Training employees on records management procedures and policies, which include documentation, retention, retrieval, destruction and disaster recovery. Assist with file migrations and audits, and perform administrative tasks as needed in relation to staffs, vendors and clients.

Attracts potential customers by answering product and service questions; suggesting information about company products and services.Opens customer profile and recording information.Maintains customer records by updating customers information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.