Mathew M. Email & Phone Number

Bethesda, Maryland, Us

- Tier II help desk support for : Apple/Microsoft mobile devices, laptops/desktops, peripherals, security devices, medical instruments, videoconferences, VoIP Polycom- Administrative use of : Active Directory, Enterprise Directory, JAMF, KACE, MobileIron, Service Now, Cisco, Webex, Zoom, Bomgar, Bitlocker/FileVault, Microsoft Office, Adobe Cloud, Remote Desktop, VMware, McAfee, Network Drives, Master Keys- Public Trust Security Clearance granting VIP-level support for NIH staff / visiting fellows- DHS-Secret Security Information / Counterintelligence / Emergency Response compliant- DoD-level data protection, punctual equipment delivery/setup, diagnostics, able to lift +100lbs.

Cupertino, California, Us

- training and professional development of sales and service employees- new store / new product “Launch-Day” officer- workshop designer and presenter for internal and public keynote presentations- iOS/macOS troubleshooting and repair / Apple store software + hardware expert- Apple Certified Mobile Technician / store security-key holder / secure inventory auditor- Store-Queue Manager - EasyPay / Runner / Concierge / Queue / JAMF / Apple Diagnostics

San Francisco, California, Us

- support customer assets and accounts in compliance with the Bank Secrecy Act- strict adherence to Federal banking regulations, risk management, and reporting- direct deposit / online-banking / mobile-banking training and troubleshooting- vault code holder / cash auditor / ATM administrator

- security, risk-prevention, and emergency response operations in Montgomery County- residential, corporate, and public sentry services- unarmed, armed, and vehicular deployments/patrols/enforcement- proudly serving through well-mannered civility and respectful engagements for everyone's safety