- Oversaw quality assurance processes within the Data Annotation team, ensuring the accuracy and consistency of annotated data for various projects and clients.- Developed and implemented robust quality assurance methodologies, conducting thorough assessments and audits to maintain the highest standards of quality and reliability.- Collaborated closely with the QA Lead to address quality-related issues, implement corrective actions, and drive continuous improvement initiatives.

- Specialized in annotating video content, including narrating activities, annotating key steps, segmenting videos, and masking objects, to support machine learning and AI applications.- Mentored new team members and provided on-the-job training to ensure consistency and accuracy in annotation tasks, contributing to team cohesion and performance.

- Provided text-based customer support for a diverse range of clients.- Demonstrated strong communication skills, empathy, and problem-solving abilities to address customer inquiries and concerns effectively.

- Conducted SMS and email outreach to contractors, building and nurturing relationships to expand the client's contractor pipeline.- Contributed to the growth and success of client platforms by setting up of WordPress sites and leveraging Google Maps for lead-generation initiatives.

- Onboarded brand products onto clients' online marketplace platforms.- Conducted data cleaning and validation.- Collaborated closely with internal teams and external clients to ensure smooth operations.

Planned and delivered well-structured lessons that engaged and motivated students, using various interactive teaching methods to enhance references.