Emem Etuk Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Nigeria

A member of Jforce - an offline sales arm of the Jumia brand.• Promote and sell products Jumia Nigeria’s products, handle after sales support and ensure customer satisfaction.• Consistently exceeded sales targets by average of 30%.• Recorded 100% delivery during special sales seasons and maintained 98% consistently till present.• Moved 4 steps up the sales ladder – Probation to Captain sales consultant – in just 10 months.• Successfully created and promoted the brand #JumiaGuy as a means to reaching target customers.• Part of a 5-man focus group that met with Jumia’s co-CEO to discuss consumer behaviour.• Improved the perception of Jumia Nigeria and restore brand loyalty amongst my audience.• Designed innovative adverts that gains massive impressions on social media.

Lagos

Led and motivated a team of sales consultants under the Jumia Jforce sales consultancy programme.. Provided mentorship, support and training that helpes new consultants achieve targets and progress.

Uyo, Akwa Ibom, Nigeria

Volunteer manager of the University Of Uyo Facebook group with over 42,000 members. It is the Largest University of Uyo Forum on Facebook. A reunion rendezvous for graduates/Alumni, a Hang-out for Students and an information source for prospective students.Link: https://web.facebook.com/groups/6205974062/

Lagos State, Nigeria

Documented first-hand experiences and carried out comprehensive research about finding gainful employment in Nigeria and published it into a book to help Job-seekers format, fast track and fulfill career plans.

Lagos, Nigeria

Led a team of 4, championed all marketing initiatives (including contents creation, Ads, WhatsApp marketing and bulk sms), assisted with product sourcing and inter-state logistics (Last mile delivery).* Contributed to 150% increase in sales in first month * Introduced 3 top selling SKU* Planned and executed the official App launch in Nigeria

Lagos, Nigeria

Managing the entire social media and client relations operations.• Successfully market services to target audience via social media..• Provide CV make over solutions via eCommerce websites and attained 90% rating• Create and manage online platforms (Social media, Blog) for book brand.• Created, developed and managed the social media platforms reaching over 16,000 people • Wrote captivating contents for blog resulting in impressive traffic figures on www.thejobseekerscreed.com• Sold over 150 deals in 4 weeks• 100% Rating from principal partners (Konga.com and DealDey.com)

Gop Building, Falomo, Lagos

As an outsourced employee of MTN Nigeria, i volunteered for internal brand initiatives.• Worked with the master brand specialist on promoting the MTN brand and corporate values internally.• Anchored brand road shows and manage event logistics.• Produced radio contents for Y’ello FM (MTN’s internal radio station)

Lagos, Nigeria

As an outsourced employee of MTN Nigeria, I was tasked with communicating with and educating MTN Nigeria’s customers and ensuring 1 call resolution of customer complaints.• 7/10 rating in Quality Assurance score (1 year record)• Developed and shared tools that aids prompt service delivery• Achieved high query resolution score• Voluntarily Absorbed extra duties writing HSE article for the firm’s quarterly Magazine (Harmony)• Solicited sale of new or additional services or products. (Cross sold and Up sold)• Recommended improvements in products, service or billing methods and procedures in order to prevent future problems.• Trouble-shooted device Issues (Java, Blackberry, Windows, Android and Apple Devices)• Assist Team-Lead with Team duties/responsilities• Adhered to customer relations OLAs and industry SLAs