Emem Akpan Email & Phone Number

Nigeria

Nigeria

I lead a diverse team of customer service associates to consistently achieve service excellence across AXA Mansard's physical touchpoints nationwide, fostering a culture of exceptional service delivery. Leveraging Lean Six Sigma methodologies, I seamlessly integrated Microsoft Power Platform automation, driving a 50% surge in team productivity and.

Nigeria

I worked within the retail banking services group to improve customer experience of the brand at the branch level. I guided diverse teams comprising financial and non-financial services officers through consistent coaching and supervision to achieve zero-fines as a result of regulatory or compliance breaches. Within the branch I championed environmental.

Port Harcourt

Within my role, I meticulously reconciled the various bank account statements with the accounting records maintained by the organization. These efforts significantly contributed to the organization's fiscal accuracy and heightened accountability, ensuring financial integrity across operations.Furthermore, I demonstrated proficient budget and cash flow.

B.Eng, Computer Engineering

Activities and Societies: PRO Hospitality Service Unit,Project One Million Souls.

Master Of Business Administration - Mba, Hr