Emem Xavier Atat Email & Phone Number

Lagos, Nigeria

Ontario, Canada

• Reconciling e-commerce and retail bank account payments on a monthly basis.
• Reconciliation of e-commerce payments for ShopifyPlus, AmazonPay, Klarna, and PayPal.
• Partnering with CSR in loss mitigation and chargeback activities.
• Reconciling branded e-commerce sales-cash applications monthly.
• Investigating and resolving reconciliations between Shopify and ERP transactions
• Liaising with CSR and Warehouse to process credits in ERP system

Lagos State, Nigeria

• Identifying and targeting prospective merchants to expand the company's merchant acquisition portfolio.
• Developing and executing effective sales strategies and tactics to meet or exceed sales targets.
• Conducting market research to identify industry trends, competitive landscape, and potential opportunities for growth.
• Building and maintaining a robust sales pipeline through lead generation, cold calling, networking, and attending industry events.
• Collaborating closely with internal teams, including product, marketing, and operations, to ensure smooth onboarding and successful merchant integration.
• Conducting compelling product presentations and demonstrations to showcase the benefits and features of our payment solutions.

Lagos, Nigeria

• Tracked competitors' pricing reactions for constructive responses and identifying ideal pricing structures aimed at scoping out opportunities based on market trends.
• Liasoned with category teams and following up on battle closures while creating reports reflecting metrics, project status, objectives and barriers.
• Owned the deduplication process for Jumia - maximizing the number of sellers per SKUs and fostering communication to ensure maximum price competitiveness on our platforms.
• Achieved country-level KPIs, both leading and lagging for assortment overlap in reverse channels.
• Processed and executed the quality of pricing data for effective mapping while drafting strategic pricing plans and techniques to improve existing schemes.

Lagos, Nigeria

• Analyzed spreadsheet data on outbound triggers - failed deliveries, cancelled orders, out of stocks and converting same into potential sales orders aimed at improving the day's gross merchandise value.
• Collated and shared sales data for team members to ensure maximization of performance through contacting customers who had unsuccessful orders.
• Trained new CS interns through job shadowing and observational learning to successfully onboard them and affirm their understanding of telesales processes to augment the team's answer rate and subsequently increase the.
• Solved sales-related escalated Salesforce cases to enhance positive customer experience and satisfaction while ensuring sales targets are improved.
• Assisted and supported the team-leads during major tiered events to organise and coordinate team members to ensure adherence to sales scripts to hasten target actualization.

Lagos, Nigeria

• Interacted with customers to assist them with queries, complaints, inquiries, and placing orders while ensuring positive customer experience and satisfaction.
• Escalated complaints and queries to the appropriate team and communicating feedback to the team leads.
• Acted as first contact resolution for order-related complaints and escalating non-sales related queries to the appropriate team.
• Extracted customers' details from Order Management System to ensure appropriate personalization.

Victoria Island, Lagos

• Generated designs and calculations of ship parameters.
• Sand-blasted the ship's hull, wire-brushed to remove corrosion and subsequently painted the ship's keel to avoid microbial infestation.
• Participated in the installation of navigational equipments onboard NNS Karaduwa.
• Enagaged in mechanical operations and activities such as drilling, welding, measurements with standardized devices.
• Exposure to composite fiber reinforced plastic used in the production of speed boats for the Nigerian Navy.

Bachelor Of Engineering - Be, Naval Architecture And Marine Engineering, Second Class Honours: Upper Division (4.23)

Activities and Societies: • Nigerian Naval Dockyard (Internship) • SNAMES (Society of Naval Architecture and Marine Engineering Students).

Secondary School, Science, Valedictorian (9 Distinctions)

Activities and Societies: • Team Captain: School Football Team • President: Jet Club Association • Head Boy (Senior Prefect) • Organizer.