Emer Murray Email & Phone Number

Dublin, County Dublin, Ireland

- Product Owner for AIMS: Acting as the primary point of contact between stakeholders — including customers, business managers, and the technical team — to ensure the product aligns with flight operations needs and regulatory requirements.- Incident Response and Recovery: Developing and implementing incident response plans for IT-related disruptions or failures affecting flight operations. Collaborating with stakeholders to quickly resolve incidents and minimize the impact on flight schedules and safety.- Flight Operations Software Integration: Integrating various software systems used in flight operations, such as flight planning, crew scheduling, and operational reporting systems. Ensuring data consistency and interoperability between different systems.- System Maintenance and Quality Assurance: Ensuring that all flight operations systems are properly maintained to optimize performance. Conducting regular maintenance tasks, troubleshooting technical issues, and performing updates or upgrades as needed. Overseeing quality assurance processes to verify that systems meet performance standards and regulatory requirements.- Training and Support: Conducting training sessions, creating user guides, and offering technical support to ensure that operational staff can effectively utilize IT systems for their duties.Key Accomplishments:- 2022 - Implementation of AIMS Crew Management System (ASL Airlines France)- 2022 - Implementation of AIMS Crew Management System (ASL Airlines Ireland)- 2023 - Implementation of AIMS Crew Management System (ASL Airlines Belgium)

Dublin, County Dublin, Ireland

- Overseeing the implementation, maintenance and QA of software systems used for aircraft performance calculations and operations control. Collaborating with flight dispatchers and crew to ensure efficient usage. Vendor and supplier relationship management.- Implement a culture of process optimization and change management.- Ensuring regulatory compliance with aviation regulations, industry standards, and best practices related to IT systems used in flight operations. Maintaining documentation and records to demonstrate compliance during audits and inspections.- Configuration and Maintenance of Electronic Flight Bag (EFB), ensuring that they are properly set up with the necessary software applications, databases, and connectivity features required (Airwatch MDM). - Editing, reviewing and content management of flight operations manuals (MEL, AFM, OMB, QRH, EFB Manual) for Boeing and Airbus and ATR manuals. - Systems integration to ensure seamless integration between the EFB and other operational systems used by the airline. - Provide EFB and performance training to pilots. Including training sessions, creating user guides, and troubleshooting technical issues. - Managing as part of the software suite: * Boing OPT - Boing Aircraft performance software * FlySmart - Airbus Aircraft performance software * DocuNet - Document Management * FlightMan - Journey logs management * WSI Pilotbrief Optima - Weather app * Jeppesen FliteDeck Pro - Mobile Charting appKey Accomplishments:- Delivered introduction of first ATR 72-600F for Airline (2020-2022)- Implemented a new Ops System for ASL Ireland as part of an ASL Group wide standardization (2018-19)- Managed three non-standard operations projects working with the Isle of Man CAA (2020)- Achieved first Chinese foreign operator approval for an Irish Airline (2018)- Notable contribution to A330 Passenger to freighter conversion project including development of new training material (2017-18)

Dubai

- Safety Procedures: Conducting pre-flight safety checks, being prepared to execute emergency procedures, and ensuring that all passengers are safe.- Emergency Response: Being trained to handle various emergency situations such as medical emergencies, onboard fires, or evacuations, and coordinating with the flight deck crew to ensure the safety of all passengers.- Customer Service: Providing excellent customer service by assisting passengers with any requests or inquiries they may have during the flight.- Comfort and Well-being: Monitoring the comfort and well-being of passengers throughout the flight, including assisting passengers with special needs, such as unaccompanied minors, elderly passengers, or individuals with disabilities.- Security Checks: Conducting security checks to ensure that all passengers comply with safety regulations and that no prohibited items are brought on board the aircraft.- Communication: Maintaining clear and effective communication with the flight deck crew, ground staff, and other cabin crew members to ensure smooth operations and timely responses to any issues that may arise during the flight.- Documentation and Reports: Completing necessary documentation, such as passenger manifests, incident reports, and inventory checks, to ensure compliance with regulatory requirements and airline policies.- Training and Development: Participating in regular training sessions and drills to stay updated on safety procedures, emergency protocols, and customer service standards, and continuously improving skills to enhance the overall passenger experience.

Technische Universität, Berlin

- Contributed to research projects ongoing at the University- Participated in cultural activities with other international trainees.

The Stag'S Head Pub, Dame Court

A busy, traditional Dublin pub with high standards of service, catering to tourists and regulars alike. Position held: Lounge staff

Master'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering, 1.1

Activities and Societies: Vincent De Paul Society, Engineering Society, Snow Sports Club, Class Representative

Leaving Cert, 560

Activities and Societies: Loreto College Orchestra (leader), 6th year Prefect, Music Committee, Folk Group, Celiúr Choir, 6th Year Committee