Emer Smith Email & Phone Number

Navan, Co Meath

Responsible for the development and implementation of our overall revenue strategy, with the aim to maximize revenue turnover. Demonstrates excellent communication skills – both on the phone and face to face with clients. I ensure constant level of high customer service by offering tailed packages to meet our customers requirements in a timely and efficient manner ensuring highest level of customer satisfaction at all times. I complete daily analysis of hotels results and performance, surveying the market and competitor performance as a basis for ongoing tactical decisions within the hotel. I provide accurate and dynamic forecasting for future dates to Head Office/GM and Financial Controller on a daily basis.I cover Duty Manager shifts where required and deal efficiently with customer complaints in a timely manner. I manage Front Office Staff – ensuring the highest level of customer service/revenue generation along with ensuring high level of employee satisfaction. I demonstrate strong commercial acumen. I have excellent computer skills and strong analytical skills. I am experienced in creating and managing budgets, developing revenue proposals and forecasting results. I love working under pressure and I have the ability to think outside the box in order to identify and incorporate opportunities for my Employer. Responsible for Event Co-Ordination for Large Groups, Online Marketing, Customer Relationship Development and ensuring the continued Growth in overall Revenue for the company.

Maynooth, Co. Kildare

Primarily looked after the Irish Domestic Corporate Market. Was responsible for developing and maintaining long lasting relationships with both potential and current clients. Have both planned and attended client entertainment events. Have also attended numerous fairs where I have actively promoted Carton House such as Meitheal, ITOA, The New Markets Workshop and The North American Market Workshop. Regularly conducted site inspections for both Domestic and International companies.

Was responsible for dealing with all inquiries and co-coordinated them right up until hand over stage. I took part in proactive sales, through cold calling and direct business to business sales. I followed up on previous events, attended weekly Head of Department meetings. Also attended wedding fairs and completed a sales training course.

Virginia, Co. Cavan

Responsible for general front of house duties such as; checking in/out guests, dealing with guest inquiries and reservations, updating websites, etc. Dealt with conference and event inquiries, created banqueting order forms, maintained contact with the client prior to the event and also contacted them again post event to ensure they were happy with their experience. I was also onsite during operations where I actively took part in the running of the function to ensure that everything met the guest’s requirements.

Post Graduate Certificate In Digital Marketing, Digital Marketing

Higher Degree In Business With Event, Hospitality And Tourism Management, Business Management, First Class Honours

Activities and Societies: I was selected to represent Dundalk Institute of Technology in The IHI National Hospitality Business Management.

Ordinary Degree In Business With Event Management

Activities and Societies: I have been actively involved in organizing the following events: • Dundalk Institute of Technology

Education record