Emerald Davis Email & Phone Number

Remote

• Collaborated closely with hiring managers to develop job descriptions and hiring criteria, aligning recruitment strategies with organizational objectives to identify exceptional candidates• Spearheaded internal transitions within Care & Services, ensuring seamless employee progression while preserving institutional knowledge averaging 10+ moves per cycle• Trusted recruiter for advanced sales roles in secular markets, exceeding demanding hiring targets through strategic sourcing and… Show more • Collaborated closely with hiring managers to develop job descriptions and hiring criteria, aligning recruitment strategies with organizational objectives to identify exceptional candidates• Spearheaded internal transitions within Care & Services, ensuring seamless employee progression while preserving institutional knowledge averaging 10+ moves per cycle• Trusted recruiter for advanced sales roles in secular markets, exceeding demanding hiring targets through strategic sourcing and targeted candidate engagement• Exceeded headcount requirements externally by 17% contributing to the team's 90% fill rate against an 85% target Show less

Remote

• Track leads/candidates and maintain data integrity within Workday and ATS (Greenhouse)• Apply working knowledge of advanced search techniques including Boolean search on LinkedIn, social media, job boards and employee referrals to uncover high-quality underutilized talent pools• Lead high-volume recruitment efforts across 36 states to source and recruit diverse candidates for a number of sales and support roles through proactive and collaborative engagement amongst Recruiting… Show more • Track leads/candidates and maintain data integrity within Workday and ATS (Greenhouse)• Apply working knowledge of advanced search techniques including Boolean search on LinkedIn, social media, job boards and employee referrals to uncover high-quality underutilized talent pools• Lead high-volume recruitment efforts across 36 states to source and recruit diverse candidates for a number of sales and support roles through proactive and collaborative engagement amongst Recruiting Teammates, Hiring Managers, HR, and Ops • Manage the entire hiring process from the initial phone screen to offer acceptance, performing on average 35-40 phone screens weekly, scheduling roughly 10 Hiring Managers Interviews a week with an average offer rate of 77% • Helped to identify areas of opportunity for department efficiency with the development and implementation of SOP's• Execute in a very fast-paced environment while successfully delivering on deadlines exceeding both department and business needs• Led the Team in 2022 having hired 122 candidates across varying roles• Present in Partner meetings regarding global recruitment efforts Show less

Remote

• Operated and maintained applicant tracking and candidate management systems (Greenhouse, Workday & Criteria)• Utilized Indeed sourcing to identify high-quality candidates and build up pipeline• Worked diligently to pre-screen resumes for qualifications and rehire eligibility • Collaborated with recruiters to schedule on average 50 phone screens a week• Managed 3 calendars to strategically coordinate meetings, appointments and events• Report detailed outcomes of Phone… Show more • Operated and maintained applicant tracking and candidate management systems (Greenhouse, Workday & Criteria)• Utilized Indeed sourcing to identify high-quality candidates and build up pipeline• Worked diligently to pre-screen resumes for qualifications and rehire eligibility • Collaborated with recruiters to schedule on average 50 phone screens a week• Managed 3 calendars to strategically coordinate meetings, appointments and events• Report detailed outcomes of Phone Screens and Hiring Manager interviews Show less

Remote

• Conferred with customers about concerns with products or services to resolve problems and drive NPS Score. • Assessed trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.• Followed through with client requests to resolve problems.• Assisted customers with navigating internal tools such as Care Portal and Wordpress Dash to obtain DIY or DIFY update. • NPS Score increase by 20+ in 7 months

Scottsdale

• Evaluated customer information to explore potential issues and qualify build, develop potential solutions based on current design trends and maintain high-quality service. · Responded to customer needs through active listening and prompt problem-solving to adjust website drafts. • Meeting deadlines while staying in constant contact with other departments relating to the success and distribution of our website offerings • Eliminated inefficiencies by educating and training new… Show more • Evaluated customer information to explore potential issues and qualify build, develop potential solutions based on current design trends and maintain high-quality service. · Responded to customer needs through active listening and prompt problem-solving to adjust website drafts. • Meeting deadlines while staying in constant contact with other departments relating to the success and distribution of our website offerings • Eliminated inefficiencies by educating and training new employees on core values, best practices, and customer care procedures. Show less

Scottsdale

• Facilitated customer satisfaction through tailored support aimed at improving website functionality and design. • Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork. • Regularly owned outcomes, going above and beyond working across teams to build solutions worthy of an outstanding customer experience.

Gilbert

• Developed and maintained knowledge of evolving Microsoft products and services to accurately answer questions and make recommendations based on customer needs.• Resolved customer complaints by determining the cause of the problem, selecting the best solution, and expediting correction or adjustment using internal tools and specialty teams.• Maintained a pleasant and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.

Tempe

• Safeguarded the customer journey throughout various stages of business development with thoughtful support specific to business need exceeding expectations • Generated new and repeat sales by offering timely product, service and technical information. • Remedied issues quickly and within parameters of company-mandated policies and procedures. • Met all position guidelines including service levels, handle time and sales.

Scottsdale

• Strong understanding of products and services with the ability to explain the significance and practicalapplication to customers regardless of knowledge base. • Implemented up-selling strategies, encompassing recommendation of custom packages and product add-ons.• Aptitude to troubleshoot one-off issues and a wide variety of product errors efficiently while building customer rapport.

Chandler, Az

• Learning to excel in customer service by meeting the needs of the guest in timely manner and always with a smile • Knowing how to prioritization there are always tasks which need to be addressed first and those which can be addressed second (table 3 ordered first, table 5 needs a refill, table 8 needs their drinks. I can put in table 3's order then grab a refill for table 5 while getting the drinks for table 8.) • Understanding and dealing with high-pressure situations daily from… Show more • Learning to excel in customer service by meeting the needs of the guest in timely manner and always with a smile • Knowing how to prioritization there are always tasks which need to be addressed first and those which can be addressed second (table 3 ordered first, table 5 needs a refill, table 8 needs their drinks. I can put in table 3's order then grab a refill for table 5 while getting the drinks for table 8.) • Understanding and dealing with high-pressure situations daily from running around in the back trying to get everything out on time, to learning how to finesse a situation where the guest is displeased. Show less

Gilbert

• Multitasking means taking food orders, while anticipating the needs of your other guests and also restocking as well as keeping the serving station clean. • Time management is huge you don't have anyone telling you what to do or in what order so you must push yourself to make sure the needs of your guests are met beyond their expectations.• Monitor food distribution, ensuring that meals are delivered to the correct recipients by checking in on your tables and rereading the order… Show more • Multitasking means taking food orders, while anticipating the needs of your other guests and also restocking as well as keeping the serving station clean. • Time management is huge you don't have anyone telling you what to do or in what order so you must push yourself to make sure the needs of your guests are met beyond their expectations.• Monitor food distribution, ensuring that meals are delivered to the correct recipients by checking in on your tables and rereading the order before you have submitted it. Show less

Remote

• Post on Twitter, Facebook and Instagram 2+ daily• Work with vendors/supporters to determine frequency of posts and content• Set up contests and ticket give-a-ways• Draw a larger crowd and more recognition to this years cause: WWP

Redlands, Ca

• Monitor and authorize entrance and departure of employees, visitors, and other persons• Guard against theft and maintain security of premises• Circulate among visitors, patrons, or employees to preserve order and protect property

Sedona, Az

• Count money and make bank deposits• Monitor food preparation methods, portion sizes, and garnishing to ensure consistency• Schedule and receive food and beverage deliveries, checking for quality and quantity

Sedona, Az

• Provide information and recommendations based on location• Pre-qualify timeshare candidates for discounts• Write customer orders and sales contracts according to company guidelines• Collect money from customers, make change, and record transactions