Emerald Haskell Email and Phone Number

Promoted to Senior role for solid leadership attributes; led a multi-skilled team of 10 to achieve targeted objectives of 500-1000 tasks per day. Earned recognition as the “Top Producer of requests completed” due to resolving multiple requests promptly. Assisted in installation of proprietary software and led training with onboarding, Athena, Sierra Pacific, Pennymac and processes of the Concierge team. Delivered exceptional customer service by reviewing contracts, resolving conflict, answering phone calls and emails in a timely and professional manner. Send requested documents to concerned persons and provide status of the transaction. Escalate urgent requests and issues to concerned departments to ensure effective and timely resolution of requests/ concerns within the required SLA policy. Arranged and scheduled international and domestic escrow closings between buyers, sellers, and notaries before the closing deadline. Develop a deep understanding of customer preferences, their contracts and expectations to enhance customer experience and processes. Forge and maintain collaborative and trust-based relationships with customers, working collaboratively with Operation Account Managers.

Recognized for exceptional leadership traits and promoted to “Team Leader” role. Monitored and improved several processes associated with clients, ensuring completion of all client requirements, including document uploads, client updates and re-projections. Ensured effective management and tracking of workload and requests in vendor sites within the required SLA policy.Addressed and resolved client inquiries and escalated matters within stipulated time to exceed client expectations. Supported attorneys and staff in obtaining information or documentation needed from the service.

Leveraged exceptional attention-to-detail attributes while assembling, processing, and reviewing escrow contracts. Settled and solved numerous problems and improved service offerings through daily collaboration of department managers. Ensured timely delivery of copy of final settlement statement to all parties, including the buyers, sellers and any agents received prior to closing.Arranged and scheduled international and domestic escrow closings between buyers, sellers, and notaries before the closing deadline. Uploaded numerical data into databases in a timely and accurate manner,ensuring maximum transparency. Researched and resolved liens on homeowner’s properties by communicating and obtaining necessary documents with utility companies, county offices and banks, etc.

Promoted to Escrow Assistant by demonstrating technical proficiency of RBJ Escrow software to monitor for potential threat actor activity.Greet and welcome clients and visitors and create a positive first impression of the company.Gather new client information during the initial phone call and initial meeting and maintain confidentiality.Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed.Open new files and input information into the system when a purchase contract is received.Answer, screen, and transfer telephone calls for the escrow office

Promoted to Office Manager by demonstrating strong interpersonal skills by effectively communicating with technicians, colleagues, and clients. Implemented operational improvements using QuickBooks and Excel to optimize bookkeeping, payroll, supplies, and clerical services.Successfully managed first-party collections through proactive phone calls, averaging 20 per day. Maintained a professional demeanor while answering phones and emails, providing accurate information and transferring calls as needed. Scheduled routine maintenance and efficiently routed technicians for optimal travel routes.

• Refilled and rotated items on shelves to maintain well-stocked inventory• Offered product samples, answered questions and helped customers find items• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items• Developed knowledge about products and sales items to answer shoppers' questions

• Answered customers' questions and addressed problems and complaints in person and via phone• Helped customers select products that best fit their personal needs• Offered exceptional customer service to differentiate and promote the company brand• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience• Kept the showroom clean and maintained neat, orderly product displays.

• Assigned patrons to tables suitable for their needs and according to rotation• Assisted in maintaining preparation and service areas in a sanitary condition • Displayed enthusiasm and knowledge about the restaurant's menu and products• Set dining tables according to type of event and service standards• Skillfully promoted items on beverage lists and restaurant specials• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff