Emerald Smith Email & Phone Number

Spring Lake, Nc, Us

Financial Services

Germany

• Provide academic and administrative support services to prospects and students and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous, and responsive. • Document all student contact in Saleforce and schedule appropriate follow-up activities.• Engaged in designed target outreach campaigns to not only currently enrolled students, but perspective students with calls to action that increased conversion rates via phone and email to leads and contacts. • Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities.• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center Staff.• Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.• Track and analyse class enrolments and student interest, as well as local degree progression, to provide input on scheduling; ensured classrooms were provided with adequate space and needed technology for class instruction; present at first class session and provided assistance to instructors and students• Assist with University online marketing by helping to create Facebook post that would engage the community.• Create and maintain my sites specific outreach plan to attain university goals towards recruitment and retention. • Track and compile monthly statistics and provide reports as needed.

Serves as a Child and Youth Program Assistant (CYPA) in one or more CYS programs. Maintains control of and accounts for whereabouts and safety of children and youth. Assists in providing and leading planned activities for program participants. Helps establish a program environment that promotes positive child and youth interactions with other children, youth and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule. Uses prepared curriculum/program materials and assists with developing a list of needed supplies and equipment. Interacts with children and youth using approved child guidance and youth development techniques. Interacts professionally with staff members, parents, and the Command. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Promotes and models safety, fitness, and health and nutrition practices. Notifies supervisor on health, fire, and safety compliance concerns. Helps arrange for/serve appropriate snacks/meals where applicable. Observes a program participant for signs that may indicate illness, abuse or neglect and reports as directed. Notes special instructions provided by parents. Ensures children and youth (as applicable) depart with authorized person according to written parental instruction. Assists in maintaining program participation data and completing required daily reports. Provides care/supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards.

As a Research Associate I was responsible for providing support to our Public Records division through the following duties. Responsible for conducting research and investigations in an on-line environment (database or internet). Ability to analyze the results of the research and prepare an investigative report based on the details of the investigation. Review and understand court documentation. In and out related notes into the system for review and approval of leadership.

I was responsible for providing support to our Public Records division through the following duties. Responsible for conducting research and investigations in an on-line environment (database or internet). Ability to analyze the results of the research and prepare an investigative report based on the details of the investigation. Review and understand court documentation. In and out related notes into the system for review and approval of leadership.

Was responsible for achieving personal sales goals; excellent customer service; knowledge of product and services available through Wireless Advocates. Other responsibilities included but not limited to assisting in loss prevention through awareness; needed to be computer literate in order to sign up customers for various high-value products and services from the leading wireless carriers. Also provided technical support when required.

Master'S Degree, Higher Education/Higher Education Administration

High School Diploma

Bachelor Of Science, Sociology