Imani Moody Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Collaborate with a team to increase event success rate from 80% to 95% for streamed sporting events - Assist with training new hires for the team I contributed to establishing, leading to the addition of 14 new agents - Complete troubleshooting for streaming units effeciently, ensuring timely resolutions and maintaining high operational standards- Consistently maintain a CSAT score above 90% while utilizing tools such as Zendesk and Salesforce for customer support and management

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Resolved complex technical issues promptly through advanced troubleshooting and diagnostic skills, consistently achieving a high first-call resolution rate-Resolved an average of 30-40 technical support tickets weekly, leveraging deep troubleshooting expertise to ensure efficient, timely solutions and high customer satisfaction- Elevated to Subject Matter Expert (SME) for specialized technical areas, providing guidance to peers and contributing to improved team performance and knowledge-sharing initiatives

Morrow, Georgia, United States

- Maintained a CSAT score above 90% through exceptional customer support in a call center environment - Delivered top-tier customer service while upholding confidentiality, when necessary- Achieved top quality ratings during regular audits

Charlotte, North Carolina

- Supported all safety programs and OSHA compliance to ensure a safe work environment for all Associates- Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality- Partnered with the management team to establish and maintain quality control standards- Built and executed productivity plans by reviewing work forecasts, determined productivity requirements, and partnered with other Area Managers to balance labor- Lead and developed a team of Amazon associates- Communicated policies to associates and act as the primary information source for the team, maintained compliance and consistency and took corrective action when needed

Atlanta, Georgia

- Assisted Instacart customers and shoppers with any issues- Provided help to fellow agents that are new to community support

Suwanee, Georgia

- Read blueprints and specifications; accepting or rejecting items based on prints and specifications- Recommended adjustments to buyers on production of part

Savannah, Georgia Area

- Assisted customers with any and all fashion needs in the store- Suggested ways to add to any outfit customers put together- Mentioned all of the current promotions and sales that we have at our Dressbarn location- Maintained the upkeep of the store by cleaning and making it a clean place to work and shop

Statesboro, Ga

- Created marketing materials for G-A Media Group alumni- Communicated with all divisions of G-A Media Group to update alumni- Secured donations from alumni to fund G-A Media Group training and events

Statesboro, Ga

- Created and implemented ways to reach and retain a relationship with Student Media alumni- Developed retention statistics through staff surveys- Coordinated organizational involvement in university events (i.e. SOLD, TALON, SGA Events, other large events)- Monitored the Student Media Incentive Program- Worked to make internal events and activities that create a welcoming environment for all staff

Statesboro, Ga

- Monitored internal communication (slack)- Calculated office hours for Business and Marketing Division and report to corresponding manager if anyone has not met their required hours- Checked for ads (House ads) in dropbox via Gantt Chart - Worked as the liaison between the Business Manager and The Creative Manager to plan the size of the paper based on revenue/content space needed

Statesboro, Ga

- Wrote and submitted press releases to the appropriate outlets- Collaborated with Advertising division on target vendors for specific events- Followed weekly assignments on the Gantt chart provided by the PR & Marketing Manager

Master Of Science - Ms, Integrated Marketing Communication, 3.97

I completed graduate coursework that focused on public relations, marketing and advertising. Also, I completed additional graduate.

Bachelor’S Degree, Public Relations/Image Management, 3.4

Activities and Societies: Phi Eta Sigma, First-Year Experience Peer Leader, PR/Marketing and Advertising Student MediaMinor in Health.

Certificate, Full-Stack Web Development