Emerald Padilla Email & Phone Number

San Jose, California, United States

• Communicates professionally and effectively in all interactions including the management team, sales associates, customers, business partners, and vendors.
• Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary.
• Receives feedback with positive intent and makes efforts to take appropriate action on that feedback.Customer Satisfaction
• Maintains and strong and genuine customer focus on the sales floor at all times.
• While Leader on Duty, responds to customer concerns timely and with appropriate resolution.
• Demonstrated supervisory skills and customer engagement skills.

San Francisco Bay Area

• Sample Coordinator - Levi's (June 2018)
• Process, collect, and organize new samples and distribute to the appropriate team
• Receive and confirm accurate details regarding new samples

San Francisco Bay Area

• Sample Coordinator - Athleta (June 2018)
• Help organize and maintain sample closet with new, missing, and returned samples
• Receive and confirm accurate details regarding new samples
• Process, collect, and organize new samples and distribute to the appropriate team

Mountain View, CA

- Assist in the day-to-day operations of running the store- Handle cash management during business hours and store's opening/closing procedures- Help train and develop team and new associates to company standards- Offer excellent customer service while keeping the store organized and the conversion/shrinkage rate to company standards

Santa Clara, CA

-Understanding of delivering the very highest standards of customer service-Completing tasks with a sense of urgency-Confidence to actively introduce new and exciting products to customers and drive to achieve sales budgets

- Assist the marketing manager with marketing activities- Manage day-to-day activities on all Social Media platforms: Facebook, Instagram, Twitter, and Pinterest- Reply to consumer questions and comments regularly- Create engaging blog and social media content- Maintain and become the brand voice and vision throughout all conversations- Assist with email.

-Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of francesca’s® training programs, and continuous coaching on and off the sales floor-Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are.

Palo Alto, CA

- Perform daily activities of operating a specialty retail store- Set the standard of a superior level of customer service- Maintain visual merchandising standards- Motivate staff and lead by example- Protect the security of cash, inventory, and other assets according to company guidelines and directives- Bring positive recognition to francesca's® brand.

Sunnyvale, CA

- Greet all guests by name and check them in with a smile - Quickly and accurately answer questions about Total Woman products and services- Assist with any client concerns (along with GM)- Process POS transactions - Answer incoming phone calls, take accurate messages and transfer calls to the appropriate department(s) or employee

San Jose, CA

- Maintain brand and operational standards (visual, cleanliness, etc.)- Manage customer needs and exceed expectations by utilizing the company standard.- Be knowledgeable of store standards and assist any role when needed. - Assist management to identify and resolve issues in the store. - Provide product and brand knowledge to customers.

Mountain View, CA

• Manage social media content in digital platforms: Twitter and Facebook.
• Perform fashion and brand related research
• Insert and update product content into site database

• Manage social media interaction in digital platforms: twitter, instagram, and pinterest.
• Perform fashion and brand related research
• Take photos for blog and edit video footage

• Help academic staff lead fun enriching activities to members in dance and gardening

• Provide a positive shopping experience for our customers
• Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed
• Handle all customer concerns in a proactive, positive manner
• Assist at point of sale as necessary
• Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully stocked

Bachelor Of Arts (Ba), Communications

In Progress, Marketing