Emerald Padilla Email & Phone Number

San Jose, California, United States

• Communicates professionally and effectively in all interactions including the management team, sales associates, customers, business partners, and vendors. • Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary.• Receives feedback with positive intent and makes efforts to take appropriate action on that feedback.Customer Satisfaction • Maintains and strong and genuine customer focus on the sales floor at all times.• While Leader on Duty, responds to customer concerns timely and with appropriate resolution.• Demonstrated supervisory skills and customer engagement skills.

San Francisco Bay Area

Sample Coordinator - Levi's (June 2018)• Process, collect, and organize new samples and distribute to the appropriate team• Receive and confirm accurate details regarding new samples

San Francisco Bay Area

Sample Coordinator - Athleta (June 2018)• Help organize and maintain sample closet with new, missing, and returned samples• Receive and confirm accurate details regarding new samples• Process, collect, and organize new samples and distribute to the appropriate team

Mountain View, Ca

- Assist in the day-to-day operations of running the store- Handle cash management during business hours and store's opening/closing procedures- Help train and develop team and new associates to company standards- Offer excellent customer service while keeping the store organized and the conversion/shrinkage rate to company standards

Santa Clara, Ca

-Understanding of delivering the very highest standards of customer service-Completing tasks with a sense of urgency-Confidence to actively introduce new and exciting products to customers and drive to achieve sales budgets

- Assist the marketing manager with marketing activities- Manage day-to-day activities on all Social Media platforms: Facebook, Instagram, Twitter, and Pinterest- Reply to consumer questions and comments regularly- Create engaging blog and social media content- Maintain and become the brand voice and vision throughout all conversations- Assist with email campaigns using Mail Chimp.- Create and design marketing and promotional materials- Assist with website content updates using Shopify

-Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of francesca’s® training programs, and continuous coaching on and off the sales floor-Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met-Possess the ability to lead by example and deliver “Our francesca’s® Promise” to the sales team and all guests within the boutique

Palo Alto, Ca

- Perform daily activities of operating a specialty retail store- Set the standard of a superior level of customer service- Maintain visual merchandising standards- Motivate staff and lead by example- Protect the security of cash, inventory, and other assets according to company guidelines and directives- Bring positive recognition to francesca's® brand through professionalism, enthusiastic attitude and effective communication- Adhere to internal policies and procedures contained in the francesca's® Employee Handbook

Sunnyvale, Ca

- Greet all guests by name and check them in with a smile - Quickly and accurately answer questions about Total Woman products and services- Assist with any client concerns (along with GM)- Process POS transactions - Answer incoming phone calls, take accurate messages and transfer calls to the appropriate department(s) or employee

San Jose, Ca

- Maintain brand and operational standards (visual, cleanliness, etc.)- Manage customer needs and exceed expectations by utilizing the company standard.- Be knowledgeable of store standards and assist any role when needed. - Assist management to identify and resolve issues in the store. - Provide product and brand knowledge to customers.

Mountain View, Ca

• Manage social media content in digital platforms: Twitter and Facebook.• Perform fashion and brand related research• Insert and update product content into site database

• Manage social media interaction in digital platforms: twitter, instagram, and pinterest.• Perform fashion and brand related research• Take photos for blog and edit video footage

• Help academic staff lead fun enriching activities to members in dance and gardening

• Provide a positive shopping experience for our customers• Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed•Handle all customer concerns in a proactive, positive manner•Assist at point of sale as necessary•Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully stocked

Bachelor Of Arts (Ba), Communications

In Progress, Marketing