Emerson De Castro Email & Phone Number

Manila

Tektite Towers Ortigas

Makati, National Capital Region, Philippines

- Maintains contact & professional relationship with EBingo Licensee & Casino Top Management - Responsible for the Nationwide EBingo Sales, Deployment & Marketing- Directly reports to the Director of Operations all aspects of EBingo Sales, proposals & strategies- Maintains rapport with Operator/Licensee clientele - May be assigned to projects aimed at expanding or creating opportunities for the Company- Performs other job related duties as assigned

Clark Freeport Zone Pampanga

• Part of the Pre-Opening Team Responsible in preparation of all related aspects of EGM Operations• Assisted in the implementation of EG Procedure Manual, Training Presentation for staff, Machine Profile, Machine Verification Checklist, GLI compilation, Jackpot Parameters, min max bet setting, Floor layout overview, Asset ID number assignment, location tagging and documentations related to the importation or purchase of equipments/materials for Electronic Gaming use. Closely works with Casino Compliance team• Created daily revenue report for EG Department which shows performance overview of machine by Manufacturer, Jackpot Theme, Game Theme and Location. The report also records summary of up to date performance, month to date and year to date for review and analysis purposes• Knowledgeable in Bally SDS reports and transaction• Closely coordinates with Casino Compliance Team any concern that affects Operation of our Department and ensures submission of proper documentation prior implementation• Responsible for all Operation aspect on a given shift, repors real time revenue and high value payout to higher management. Conducts briefing of incoming staffs• Evaluates staff performance and recommends regularization or extension of probationary period• Coordinate and monitors the changes on the floor such as Machine Movement, Game Conversion, Pull out/Transfer, Testing, Firmware Upgrade, Parameter Settings, Bet and Denomination changes• Builds good relationship with Patrons and ensures we are providing exceptional service within allowable means• Created Machines Status monitoring checklist for the use of Casino Technical Department, to keep track and resolve recurring errors• Resolves disputes through use of available resources (System Report, Machine Meter/History, Surveillance)• Verifies and authorize high value payout, Jackpots, shortpays and submits supporting documents to relevant Departments• Implemented the override expired ticket monitoring sheet

6750 Ayala Office Tower, Ayala Avenue Makati City Philippines

• PGI is the exclusive distributor of Jumbo Technology, Alphabet, GAMA CMS, Brazilian Bingo & Traditional Bingo in the Philippines. Pagcor uses GAMA SMOS to connect 5,000+ EGMS in 17 of their Casinos• Responsible for building and maintaining good relationship with clients from Casino, Electronic Bingo Operators and competitor suppliers• Promote and support the Company's product line. Conduct meetings with existing and potential client/partner• Conduct live environment demo or presentation of GAMA Casino Management System• Promote Gaming Machines, E Bingo Machines and educate about the game/jackpot features to clients• Prepare quotations for the services and products distributed by PGI• Negotiate for the terms of E Bingo partnership, purchase of gaming machines and GAMA CMS• Attend to client concerns on the system, e bingo machines and gaming machines after sales service support or purchase of spare parts• Assists in furnishing and review of agreement draft for possible EG Operations partnership with Licensed Casino Operator• Review performance of products and suggest corrective action plan to address such areas and improve sales of the machine• Oversee work performance of Gaming Assistant assigned in different E Bingo sites• Coordinate support task with Local and Foreign Engineers

Roxas Blvd. Manila

•Project Lead on the primary slots set up/expansion project for Casino in Clark Pampanga•Knowledgeable of CMS operated in assigned venue such as Atronic System and IGT System to Go•Knowledgeable of Pagcor Technical Standards for Electronic Gaming Machines •Suggest action plan in implementation of machine relocation, conversion and installation approved by Casino Management with the aim of minimizing downtime of EGMS involved•Record and keeps an updated list of assets commissioned on the gaming floor, their serial number, machine identification number, currently set main game settings, Jackpot parameter, BV firmware, game version and basic gaming floor plan layout in excel•Responsible for Monthly Staff Roster of Operations, Technical and System Support Personnel’s in the assigned Venue (Widus Casino Clark Pampanga)•Assists in preparing Jackpot Parameter for a Link according to Casino Management preferences, prepares EGM list and assists checking if RTP % is within Pagcor Compliance Standards•Responsible in preparing daily, monthly, quarterly and annual performance reports for the management based on the data collected from assigned venue•Responsible in trouble shooting and reporting of machine malfunctions, errors and request replacement of defective parts to technical division.•Closely coordinate with Casino/Arcade proponent with any concerns regarding machines operated in assigned venue.•Oversee game conversions, technical or system maintenance, upgrades and setting up Jackpot for machine links.•Suggest machine pull out, move in, game conversion and Jackpot parameter revision based on the data collected in the assigned venue.•Oversee daily operation and procedures at the assigned venue.•Responsible in verifying and controlling of daily F & B consumption at previously handled site (Pagcor Club Bulacan)•Responsible in submission of marketing proposals and implementation for sales improvement of the Casino/Arcade.

Star Vegas Casino Poipet Cambodia

•Responsible for preparing monthly report for the Boss (overall machine income, floor occupancy and jackpot strikes for the month) •Responsible in trouble shooting and repair of basic machine malfunctions, errors and reports defective parts to assigned technical support accordingly.•Responsible in verifying large pay outs achieved by a customer (free game win, bonus win, cancel credits, jackpot etc.) and performing of coin hopper refills •Monitors customer betting, customer game preference, customer link preference and any irregularities on the floor (100% on the floor)•Responsible for Partial, Half month and Monthly cash collections•Acts as Representative in actual money count and verifying amount inside stacker is tally with the machine meter•Closely coordinate with slot concessionaires and prepare separate monthly machine income reports per company•Responsible in coordinating of scheduled cash collection, Machine Conversion, Machine Relocation, Jackpot Installation, Jackpot Settings and Pull outs.•Responsible for the approval of staff roster for the month and Staff application for leave, change off day, early check out and overtime•Responsible in building and maintaining good relationship with customers.

Manila, National Capital Region, Philippines

 Oversee game conversions, technical maintenance, upgrades and setting up jackpot for machine links. Responsible in collecting crucial data needed by the management. Prepare daily, monthly, quarterly and annual performance reports for the management based on the data collected from assigned venue. Closely coordinate with club/arcade proponent with any concerns regarding machines operated in assigned venue. Oversee daily operation and procedures at the assigned venue. Oversee daily machine status, trouble shoot and repair basic errors. Request replacement of defective parts.  Promote machines by sharing basic features to targeted patrons Impart strong commitment to customer service and customer satisfaction. Prepare recommendations and proposals for sales improvement of targeted machines

Phnom Penh, Cambodia

 Responsible in monitoring manpower in assigned outlet Responsible for attending on daily cash collection and witness money counting Responsible for smooth operation of a particular outlet including the maintenance of sufficient funds for slot operation usage. (24 hrs. on call) Responsible for sending daily, weekly, quarterly and annual reports to the top management  Responsible for sales improvement proposals and implementations of the approved sales proposal for the venue Responsible for daily machine status monitoring, trouble shoot and repair basic errors.  Reports and requests replacement of defective parts Responsible for building good relationship with customers and Joint Venture Partners of the outlet

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: Marian Computer Society Member

Highschool