Experienced tourism and customer service professional with 6 years of industry experience, including 3 years in a leadership role. Passionate about travel, aviation, technology, education, and learning new languages. Proven track record in telesales, business, e-commerce, and prioritizing customer satisfaction to ensure exceptional service delivery.Recognized as a TISR Scholarship 2023 Awardee. A dedicated full-time employee and student with a high tolerance for stress. Eager to explore new challenges and opportunities for personal and professional growth.
-
Team Leader For Teleam & TelekioskGrab Nov 2022 - Jul 2023● Responsible on agents presentation related our promo to Grab Merchant/kiosk. ● Follow up Grab Merchant issues on email.● Checking and do QA for agents calls by doing side by side audits.● Prepare, analyze, and arrange daily, biweekly and monthly report ● Manage agents schedule, annual leaves.● Briefing, coaching, mentoring all agents -
Team Leader For Merchant SuppliesGrab Jan 2022 - Dec 2022● Responsible on merchant supplies telesales agent revenue.● Daily monitoring about available SKU and price.● Analyze merchant needs, merchant issue, and reason not use our products.● Prepare, analyze, and arrange daily, biweekly and monthly report● Manage agents schedule, annual leaves and seat map● Briefing, coaching, mentoring all agents
-
Team Leader Of Ticketing, Customer Operation And Quality Assurance For TravelokaAti Business Group Oct 2019 - Jan 2022Greater Jakarta Area, Indonesia● Responsible on all bookings and reschedule queue request.● Manage agent schedule , shift and annual leaves.● Monitoring and responsible on all queues and backlog.● Stand-by for all urgent matters and being the helpdesk for member.● Training all agents if there’s new updates, included briefing and coaching. -
Ticketing Agent For TravelokaAti Business Group Sep 2019 - Oct 2019Jakarta, Indonesia● Manage all international ticket issuance and reschedule request● Responsible on all GDS system issue related
-
Gds International TicketingTraveloka May 2017 - Sep 2019● Manage all international ticket issuance, reschedule, request and complains.● Handle and solve customer request, complains or any issues; corename, SSR, passport data update, etc● Contact passenger via email and call, and solve their cases● Responsible on all GDS system issue related● Follow up daily cases -
FounderLouvre Eo Jan 2017 - May 2019Jakarta, Indonesia● Manage and prepare all the event from clients● Manage properties, decoration and stocks● Promoting and Manage the social media also make a good content. ● Create rundown and design the themes for all events● Looking for partnership, vendor and team member● Budgeting all event and preparation● Shopping and list all the properties and needs● Meet all the clients and listen to their request● Communicate with clients and vendor to create a successful event
-
Travel Document SpecialistJb Tour Indonesia Jul 2016 - Dec 2016Greater Jakarta Area, Indonesia● Promoting and Selling the tour package● Proceed and Apply Visa for Passenger ● Explaining the Activity and Tour for Passenger ● Receiving request and complain from passenger● Receiving and answer calls from customer● Contact customer via mails or meeting to explain the tour package
Emerentia Ivana Elza Nafiri Education Details
-
Asia Pacific Studies -
Business Management, General -
Rex Mundi Tourism Vocational High SchoolTourism And Travel Services Management
Frequently Asked Questions about Emerentia Ivana Elza Nafiri
What is Emerentia Ivana Elza Nafiri's role at the current company?
Emerentia Ivana Elza Nafiri's current role is Master Student at Thammasat University | Ex-Grab Ex-Traveloka.
What schools did Emerentia Ivana Elza Nafiri attend?
Emerentia Ivana Elza Nafiri attended Thammasat University, Universitas Bina Nusantara (Binus), Rex Mundi Tourism Vocational High School.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial